Joyce Krivda
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
South Colorado Springs Nissan
02.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about automotive repairs
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Rental Manager
South Colorado Springs Nissan
05.2019 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Operations Manager
U Save Car And Truck Rental
01.2015 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Rental Manager
Zippy Rent A Car
01.2012 - 01.2015
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Dental Assistant
Intellitec Dental
Colorado Springs, CO05.2012
Associate of Applied Science - Business
Pikes Peak Community College
Colorado Springs, CO01.2010
High School Diploma -
Coronado High School
Colorado Springs, CO01.1982
Skills
- Preventative Maintenance
- Complaint Handling
- Customer Relations
- Automotive Terminology
- Warranty Processing
- Service Writing
- Product Knowledge
- Documentation
- Repair Recommendations
- Estimating Costs
- Attention to detail
- Analytical thinking
- Customer service excellence
Timeline
Automotive Service Advisor
South Colorado Springs Nissan
02.2023 - Current
Rental Manager
South Colorado Springs Nissan
05.2019 - Current
Operations Manager
U Save Car And Truck Rental
01.2015 - 05.2019
Rental Manager
Zippy Rent A Car
01.2012 - 01.2015
Associate of Science - Dental Assistant
Intellitec Dental
Associate of Applied Science - Business
Pikes Peak Community College
High School Diploma -
Coronado High School