JOYCE KRIVDA
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Rental Manager
South Colorado Springs Nissan
Colorado Springs, CO
5/15/201 - Current
- Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
- Monitored inventory levels and reordered vehicles as needed to meet customer demands.
- Reviewed rental contracts on a daily basis to ensure compliance with state regulations and industry standards.
- Resolved customer complaints promptly, providing excellent customer service at all times.
- Created employee schedules, delegating tasks as necessary to maximize efficiency of staff members.
- Prepared reports for upper management regarding current status of the car rental business.
- Collaborated with vendors to negotiate prices on parts and supplies used in maintaining the fleet.
- Set appointments and reservations for rental department and service department.
Service Advisor
South colorado Springs Nissan
Colorado Springs, CO
01.2022 - 12.2022
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Participated in ongoing training activities related to automotive technology advancements.
Car Rental Manager/Assistant Manager of Operations
U Save Car and Truck Rental
Colorado Springs, CO
05.2015 - 05.2019
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
- Monitored inventory levels and reordered vehicles as needed to meet customer demands.
- Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
- Resolved customer complaints promptly, providing excellent customer service at all times.
- Prepared reports for upper management regarding current status of the car rental business.
- Implemented promotional campaigns designed to attract new customers while retaining existing ones.
Car Rental Agent
Zippy Rent a car
Colorado Springs, CO
08.2012 - 02.2015
- Greeted customers, answered their questions and provided information about car rental services.
- Inspected vehicles for damage prior to rental and upon return.
- Explained the terms of rental agreements to customers.
- Assisted customers in selecting appropriate car models based on their needs.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Resolved customer complaints in a timely manner.
- Verified driver's license information and inspected rental documents for accuracy.
Paint and Floor Covering Lead
HomeBase Home Improvement center
Colorado Springs, CO
04.1999 - 12.2005
- Assisted customers in material selection for projects.
- Loaded and unloaded materials from delivery vehicles using proper lifting techniques.
- Provided instruction to customers regarding care and maintenance of newly installed floor coverings.
- Exceeded performance goals for selling flooring and paint items
- Provided instruction for various courses
- Achieved significant improvements in inventory accuracy and safeguarding company assets
Floor Covering Installer
El paso Floor
Colorado Springs, CO
06.1995 - 01.1999
- Measured and cut floor coverings to fit specific areas according to measurements.
- Prepared surfaces for installation of floor covering, including sanding, patching, smoothing, and cleaning.
- Applied adhesives to sub-floor surfaces in order to secure floor covering.
- Installed various types of carpets, rugs, tiles, and vinyl floors with hand tools.
- Resolved customer complaints related to installation issues.
- Adhered strictly to industry standards when performing installations.
Education
Associate of Science - Business
Pikes Peak Community College
Colorado Springs, CO01-2010
Associate of Science - Medical Assistant
Pikes Peak Community College
Colorado Springs02-2002
Skills
- Rental Transactions
- Contract Management
- Maintenance Management
- Eligibility Determination
- Reservations
- Dispute Handling
- Data Entry
- Conflict Management
- Customer Service
- Detail Focused
- Microsoft Office
Accomplishments
- Deans and Directors list for 4.0 GPA
Affiliations
- I like to donate my time helping elderly in my community with home improvements.
Timeline
Service Advisor
South colorado Springs Nissan
01.2022 - 12.2022
Car Rental Manager/Assistant Manager of Operations
U Save Car and Truck Rental
05.2015 - 05.2019
Car Rental Agent
Zippy Rent a car
08.2012 - 02.2015
Paint and Floor Covering Lead
HomeBase Home Improvement center
04.1999 - 12.2005
Floor Covering Installer
El paso Floor
06.1995 - 01.1999
Rental Manager
South Colorado Springs Nissan
5/15/201 - Current
Associate of Science - Business
Pikes Peak Community College
Associate of Science - Medical Assistant
Pikes Peak Community College
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