Joyce Lannon
Fords
Summary
Dynamic professional with experience as a Substitute Teacher at ESS, recognized for fostering active student participation and implementing positive reinforcement strategies. As a Business Analyst at Guardian Life Insurance, I excelled in gap analysis and process optimization, enhancing operational efficiency .
Overview
27
27
years of professional experience
Work History
Substitute Teacher, K-12
ESS
01.2017 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Business Analyst
Guardian Life Insurance
06.1998 - 07.2014
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Associate of Applied Science - Paralegal Studies
Middlesex County College
Edison, NJSkills
- Active student participation
- Positive reinforcement
- Integrated subject instruction
- Special needs support
Accomplishments
- Recognized by multiple schools as an excellent substitute.
- Specialized in substituting for varied classes.
- Collaborated with team of 10+ people in the development of Enhanced Systems improvements on a periodic basis plus ad hoc changes as needed.
- Achieved success by completing all requirements with accuracy and efficiency.
- Documented all system updates and trained user communities on all changes to their procedures and processing.
- Resolved product issues through testing.
Timeline
Substitute Teacher, K-12
ESS
01.2017 - Current
Business Analyst
Guardian Life Insurance
06.1998 - 07.2014
Associate of Applied Science - Paralegal Studies
Middlesex County College
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