Joyce Lau
Flushing,USA
Summary
Dedicated education professional with a strong focus on student welfare, effectively addressing personal, social, and behavioral issues that hinder academic success. Proven track record of enhancing student experiences through targeted support and innovative strategies. Passionate about empowering students to achieve their full potential.
Overview
13
13
years of professional experience
Work History
Pre-Pharmacy Academic Advisor
Long Island University
Brooklyn, NY
01.2020 - Current
- Advise a caseload of 250 students on the pre-pharmacy curriculum, university polices, and PharmD admissions process
- Monitor student performance and provide guidance for improvement where needed
- Answer student inquiries and resolve problems related to the curriculum and course prerequisites
- Provide intervention strategies and guidance to probation and at-risk students
- Assist in the new student registration process
- Coordinate/facilitate pre-pharmacy orientation and student success workshops
- Provide referrals to on-campus resources and external agencies
Academic Advisor
New York City College of Technology - CUNY
Brooklyn, NY
07.2019 - 01.2020
- Assisted first-semester students with course selection and registration
- Coordinated College efforts in advisement of undeclared health students and served as pre-health advisor
- Performed advisement audits for TAP eligibility and managed student advisement communication
- Co-managed fiscal budget and hours of part-time staff
Program Counselor
Student Support Services/TRiO at Pace University
New York, NY
11.2015 - 12.2016
- Managed caseload of 160 undergraduate participants; tracked student progression and maintained files
- Advised students with academic/personal concerns, explored career options, and made on-campus referrals
- Informed students of University policies and requirements
- Targeted student needs based on major/school and organized events to support student success (networking, career development, graduate school exploration, and scholarships)
- Hired and trained program student corps (undergraduate peer mentors and graduate coaches)
- Designed recruitment flyers, edited program newsletter, and supported program development
- Recruited students at information sessions, campus-wide events, in-class visits, and summer orientations
- Collaborated with campus offices in creating and supporting a SSS community
- Assisted in the supervision of day-to-day program administration
Program Coordinator & Academic Advisor
CUNY Justice Academy at John Jay College
New York, NY
11.2014 - 11.2015
- Discussed Justice Academy transition process with eligible community college students
- Advised students on College graduation requirements and major course selection
- Assisted students in academic plans and explored career options
- Facilitated group advisement sessions and student workshops on CUNYfirst/DegreeWorks
- Prepared student degree audits for advisement and transition eligibility
- Outreached to at-risk and probation students
- Coordinated student success events (study skills workshops, film screenings, faculty meet and greets)
- Served as John Jay College liaison for faculty and staff at Bronx and Hostos Community Colleges
- Promoted CUNY Justice Academy at transfer fairs and delivered program orientations
- Provided referrals to appropriate departments, maintained student tracking data, and inputted notes in AdvisorTrac
College Counselor
Educational Talent Search/TRiO at John Jay College
New York, NY
11.2011 - 11.2014
- Outreached and recruited students (high school and middle school) in target and referral schools through classroom presentations, grade assemblies, parent-teacher conferences, and college fairs
- Advised students with academic/career concerns and assisted through goal setting process
- Developed and taught one-credit college prep elective course at High School of Economics and Finance
- Discussed best-fit colleges and understanding financial aid packages in senior seminars
- Organized college campus visits and cultural trips; facilitated career interests groups
- Facilitated college prep and workforce development workshops (college admissions process, essay writing, community colleges, first-year experience, resume writing, employment/internship search, and networking)
- Assisted students in college/career search, college admissions, and financial aid process
- Coordinated service learning projects with local community agencies; supervised summer program interns
- Maintained files/notes on caseload and prepared annual performance reports for grant program reportage
- Wrote articles and updates for program newsletter
Education
MSEd - Counselor Education
Queens College - CUNY
BA - Film Studies
Hunter College - CUNY
Skills
- Detail-oriented
- Student advocacy
- Academic counseling
- Curriculum requirements expertise
Timeline
Pre-Pharmacy Academic Advisor
Long Island University
01.2020 - Current
Academic Advisor
New York City College of Technology - CUNY
07.2019 - 01.2020
Program Counselor
Student Support Services/TRiO at Pace University
11.2015 - 12.2016
Program Coordinator & Academic Advisor
CUNY Justice Academy at John Jay College
11.2014 - 11.2015
College Counselor
Educational Talent Search/TRiO at John Jay College
11.2011 - 11.2014
MSEd - Counselor Education
Queens College - CUNY
BA - Film Studies
Hunter College - CUNY
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