Joyce Lee
New Milford,NJ
Summary
Experienced logistics professional with a proven track record of managing global operations, overseeing inbound/outbound logistics, and optimizing distribution processes. Skilled in managing 3PL performance levels and costs, negotiating contracts with vendors and carriers, and maintaining inventory accuracy. Proficient in coordinating with suppliers, carriers, and 3rd party logistics partners to ensure timely delivery from overseas to the warehouse. Knowledgeable in regulations and trends affecting logistics and transportation-related activities, with a focus on leveraging automation to improve productivity and create efficiencies.
Overview
18
18
years of professional experience
Work History
Director of Global Operations
Master & Dynamic
11.2018 - Current
- Oversee logistics and operations for the NA, EU/UK, APAC regions, ensuring smooth inbound/outbound logistics, 3PL’s, and distribution processes for an omni-channel business
- Manage 3PL performance levels and costs, challenging vendor performance if it is outside of agreed service level
- Coordinate Warehousing activities including inventory management and reconciliation with between ERP and WMS
- Manage relationships with suppliers, carriers, and 3rd party logistics partners to ensure on-time delivery from overseas to the warehouse
- Improve productivity and create efficiencies in the current operation flow by leveraging automation process across multiple platforms
- Maintain an up-to-date understanding of current regulations and trends affecting logistics and transportation-related activities
- Successfully negotiated contracts with vendors and carriers (small parcels, freight forwarders, trucking, etc) resulting in improved delivery times and reduced costs (20-30%).
- Implemented SOP for each 3PL to minimize errors and optimize efficiency.
Senior Logistics Manager
Jonathan Simkhai
01.2017 - 06.2018
- Managed order-to-cash cycle, EDI, allocation, and on-time shipping to all domestic specialty stores and department stores
- Monitored warehouse inventory for wholesale accounts and conducted cycle counting, stock pulls, RTV’s, and inventory adjustments/transfers to ensure over 99% accuracy
- Managed vendor portals and reviewed compliance updates and requirements to minimize and dispute chargebacks
- Responsible for vendor routing, ticketing, ASN, and UPC requirements for all major domestic partners
- Coordinated closely with international agents, forwarders, and brokers, local trucking companies for cargo movements and consolidations, clearance through US Customs, and delivery to 3PL warehouse
- Oversaw AR reconciliation for all company’s EDI invoices between 3rd party factor and internal data.
Wholesale Operations Manager
S'well Bottle
05.2013 - 04.2015
- Oversaw day-to-day management of the Operations Department tasked with order processing, logistics, and customer service
- Collaborated with the 3PL and 3rd party carriers to monitor all inbound shipments to ensure that goods come in on time and troubleshoot any problems related to the shipments
- In charge of new retailer on-boarding process by filling out and providing required documentations, vendor portal management, and vendor compliance/routing responsibility for major retailers
- Oversaw inventory allocation run weekly inventory reports from WMS, monitor inbound ASN’s, determine which SKU’s can be shipped for B2B vs B2C vs Custom, and notify internal departments
- Collaborated cross-functionally with Sales and Production to plan inventory stock based on current/future allocation as well as KPI’s.
Order Processing/Operations Coordinator
Lacoste
10.2011 - 05.2013
- Communicated with Sales Reps directly about any delays, extension requests or shortages to their customer orders
- Maintained daily interaction with customers regarding their orders via phone, fax, and/or email as well as handling all of their inquiries, complaints, and requests
- Processed all seasonal and at-once orders (both manual and EDI) for wholesale accounts as well as the RMA’s
- Worked closely with the Logistics department for status and tracking on inbound shipments.
Allocation Specialist
Oved Apparel
10.2009 - 10.2011
- Reviewed daily open order reports from Blue Cherry to determine what could be placed on pick
- Updated orders with any pertinent shipping instructions for each customer (i.e., ticketing, packing, outbound shipping method) before releasing them to the warehouse
- Analyzed current inventory and allocated EDI and specialty orders based on customer type, priority level, price, and order quantity
- Coordinated with warehouses on any late shipments, work orders, and routing issues
- Notified and followed up with the sales team regarding customer order delays, extensions, and shortages
- Communicated with both traffic and production departments and tracked the delivery status of overseas shipments to the warehouse to ship within customer ship windows.
Operations Associate
Southpole
06.2005 - 09.2009
- Functioned as the primary account representative for multiple JCPenney accounts (JR, Kids, and Girls)
- Coordinated and processed monthly purchase orders for buyers and internal sales team
- Updated customer orders from start to finish in an accurate and timely manner
- Oversaw purchase order flows from initial production through actual shipment to the warehouse
- Provided effective customer support by communicating with buyers via email or phone calls to maximize client satisfaction
- Managed daily follow-up and tracking of shipment status with Import/Production teams to ensure timely delivery of customer orders to the warehouse
- Maintained the company's UPC data by generating UPC codes each new season and uploading them to the GXS catalog via EDI.
Education
Bachelor of Arts - Communications
SUNY At Albany
Albany, NY05.2005
Skills
3PL Management
EDI (TrueCommerce, DiCentral, SPS Commerce)
WMS
ERP (NetSuite, Blue Cherry, Apparel Magic)
Strong communication and negotiation skills
Vendor and supplier management
Transportation and distribution management
Import/Export/HTS/Duty/VAT
Customs Clearance
Project Management
Data analysis
Team leadership and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Global Operations
Master & Dynamic
11.2018 - Current
Senior Logistics Manager
Jonathan Simkhai
01.2017 - 06.2018
Wholesale Operations Manager
S'well Bottle
05.2013 - 04.2015
Order Processing/Operations Coordinator
Lacoste
10.2011 - 05.2013
Allocation Specialist
Oved Apparel
10.2009 - 10.2011
Operations Associate
Southpole
06.2005 - 09.2009
Bachelor of Arts - Communications
SUNY At Albany
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