Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOYCE LEE

New Milford

Summary

Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management. Expert in EDI, ERP, and WMS system integration, 3PL management, KPI tracking, and SOP development. Known for delivering measurable results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Director of Operations

Magnetic Me
New York
04.2023 - Current
  • Implemented automation across fulfillment workflows, improving accuracy and reducing errors.
  • Oversaw EU market entry including VAT registration and 3PL onboarding.
  • Reduced DTC shipping costs by 20%, saving $200K+ annually.
  • Executed two clearance events with strategic planning, exceeding fulfillment KPIs.
  • Relocated wholesale shipping to a new 3PL, improving turnaround by 50%.
  • Defined fulfillment KPIs, achieving 99.1% on-time SLA and 97% inventory accuracy.
  • Reduced chargebacks by 70% through improved documentation and compliance.
  • Built and led a high-performing operations team.

Director of Global Operations

Master & Dynamic
New York
11.2018 - 03.2023
  • Directed logistics across NA, EU/UK, and APAC regions.
  • Managed 3PL partnerships and performance metrics.
  • Streamlined inventory management and ERP/WMS reconciliation.
  • Implemented FBA, drop ship, and EDI automation.
  • Negotiated freight/vendor contracts, reducing costs by up to 30%.
  • Developed SOPs and conducted root cause analyses for process issues.

Senior Logistics Manager

Jonathan Simkhai
New York
01.2017 - 06.2018
  • Led order-to-cash process for B2B/B2C.
  • Maintained 99%+ inventory accuracy through proactive controls.
  • Minimized chargebacks through vendor compliance and dispute resolution.
  • Managed routing, ASN, UPC, and AR reconciliation.

Global Operations Manager

S'well Bottle
New York
05.2013 - 04.2015
  • Oversaw logistics and order processing.
  • Partnered with 3PLs and managed inbound shipments.
  • Implemented onboarding/compliance for new retailers.
  • Optimized allocation using ATS, inbound, and sell-through data.

Operations Coordinator

Lacoste
New York
10.2011 - 05.2013
  • Processed B2B orders and managed customer data.
  • Resolved fulfillment delays and chargebacks.
  • Analyzed order metrics to improve accuracy and service.

Allocation Specialist

Oved Apparel
New York
10.2009 - 10.2011
  • Allocated inventory based on customer priority and sales.
  • Collaborated with warehouse to ensure timely shipments.
  • Managed overseas shipment tracking.

Operations Associate

Southpole Inc
Fort Lee
06.2005 - 09.2009
  • Managed wholesale orders and customer service for JCPenney.
  • Tracked shipments, created UPCs, and coordinated with production teams.

Education

Communications and Business

SUNY Albany
Albany, NY

Skills

  • Logistics and supply chain management
  • Warehouse operations and fulfillment
  • Process improvement and cost reduction
  • ERP systems (Blue Cherry, A2000, Netsuite, Apparel Magic)
  • EDI integration
  • WMS implementation
  • Vendor and 3PL management
  • KPI analysis and reporting
  • Team leadership and collaboration
  • Inventory accuracy and cycle counting
  • Chargeback reduction and compliance
  • Omni-channel order management

Timeline

Director of Operations

Magnetic Me
04.2023 - Current

Director of Global Operations

Master & Dynamic
11.2018 - 03.2023

Senior Logistics Manager

Jonathan Simkhai
01.2017 - 06.2018

Global Operations Manager

S'well Bottle
05.2013 - 04.2015

Operations Coordinator

Lacoste
10.2011 - 05.2013

Allocation Specialist

Oved Apparel
10.2009 - 10.2011

Operations Associate

Southpole Inc
06.2005 - 09.2009

Communications and Business

SUNY Albany

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