Summary
Overview
Work History
Education
Skills
Accomplishments
Artist
Timeline
Generic

Joyce Makar

Indian Land,SC

Summary

Im passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices.

I am an artist so I have a good eye for detail.

Overview

7
7
years of professional experience

Work History

Travel Sales and Advisor

Self Employed Web
Indian Land, SC
03.2015 - 03.2020
  • Anticipated questions and prepared clear and articulate answers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales through staying in contact with them throughout the year.
  • Developed a good reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of cruiselines and hotel product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Travel Sales and Advisor

Cruise Deals
Charlotte, NC
03.2013 - 02.2015
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.

Education

Central Piedmont Community College
Charlotte, NC
10.2010

Skills

  • Customer Retention Strategies
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Financial Transactions
  • Upbeat and Positive Personality
  • Answering Customer Questions
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Special Requests
  • Returns Policies
  • Artistic in many forms of art

Accomplishments

I have been a top seller of Club Med All Inclusive Resorts for 3 years in a row and was awarded as a top regional sales person. Subsequently, I was invited to three, five day trips to various resorts where other top sellers in their districts also enjoyed time together building relationships with each other and Club Med executives. We learned about new, upcoming resorts and features at the resorts.


I took courses online by various cruise lines giving me insight into details about accommodations, products, upselling, destinations and upcoming travel products. I participated in weekly meetings as to future promotions and destinations being promoted.

Artist

I have had a few businesses as an artist. Photographer: portraits and developing my own film and printing them in a dark room in my home. I also had a business painting furniture and custom pieces. I have repeat clients that sometimes still request custom furniture. I have worked as a face painter at festivals and private parties. I do these small jobs on the side on my off hours.

Timeline

Travel Sales and Advisor

Self Employed Web
03.2015 - 03.2020

Travel Sales and Advisor

Cruise Deals
03.2013 - 02.2015

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Joyce Makar