Karl Cordova
Orlando
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Travel Advisor
JPM Chase
03.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked flight reservations through Travelport GDS, Worldspan.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Customer Support Specialist
JET BLUE
05.2022 - 09.2024
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Served customer account and technical needs across 200 + daily calls, consistently meeting productivity and quality targets.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed flight reservations through Sabre Interact and Trip Archive.
Translator
Florida Translate
01.2021 - 05.2022
- Replicated flow, style and overall meaning of original texts.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Translated documents from English to Spanish, and Spanish to English. .
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
Social Security Case Consultant
Morgan And Morgan
10.2021 - 02.2022
- Going through consultations with possible clients to see if M&M can legally assist with Social Security Disability Claim.
- Signing Contracts with clients.
- Filing Social Security Disability Benefits for clients.
- Completed over 30 outbound and inbound calls per shift.
- Assisting customers by answering questions, responding to inquiries and handling telephone requests.
Recruiting and Front Desk Assitant
UCF
08.2018 - 07.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL07.2021
Skills
- Critical Thinking
- Conflict Management
- Attention to Detail
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Verbal and Written Communication
- Customer Account Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Travel Advisor
JPM Chase
03.2024 - Current
Customer Support Specialist
JET BLUE
05.2022 - 09.2024
Social Security Case Consultant
Morgan And Morgan
10.2021 - 02.2022
Translator
Florida Translate
01.2021 - 05.2022
Recruiting and Front Desk Assitant
UCF
08.2018 - 07.2019
Bachelor of Science - Criminal Justice
University of Central Florida
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