Joyce Maranciak
Pittsburgh,PA
Summary
Resourceful Principal Solution Architect bringing 44 years of experience in solution design, costing, pricing, implementing, contracting, project management and client rapport building illustrated across 44 years of industry contribution. Innovative and ambitious with a passion for furthering the Verizon mission. Results-focused telecommunication professional with proactive strength in collaboration, project management and training. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Focus on utilizing expertise in process evaluation and cross-functional team leadership to optimize product analysis to develop customer solutions and increase revenues.
Overview
45
45
years of professional experience
Work History
Principal Solutions Architect
Verizon
04.1979 - Current
Principal Solutions Architect
44 years with Verizon
Pittsburgh PA
Supported all lines of business including Small and Medium Business, Enterprise. SLED and Federal Government
Tier II Subject Matter Expert on all VzT/ILEC products and services. Support all service including Ethernet, Rings and voice services.
Tier II Subject Matter Expert on Wave portfolio
Tier II Subject Matter Expert on High Voltage Protection (HVP)
Tier II Subject Matter Expert on VzT/ILEC Dark Fiber. Created a presentation and presented it on the Dr In call. It is also posted in Polaris
Tier II Subject Matter Expert on VzT/ILEC KMZ mapping
Tier II Subject Matter Expert on Access Optimization
Assisting IT and Product Management to develop a procedure to migrate existing VzT/ILEC switched ethernet customers into VRD without it being service effecting
I am in charge my Manager when she is on vacation or out of the office
Have developed training material and done training for VzT/ILEC products and services.
Worked with Product Management, PCM and the contracts group to eliminate ICB pricing and contracts for VzT/ILEC PRI and POTs. This simplifies the process by using only Product Guide/Tarff pricing.
Working with Network Transformation team in the copper replacement
Worked with the Product Management team on decommissioning TDM services
Supported sales teams to drive sales growth and development. Activities included: design, quote, contract and project managed customer solutions. Interacted with internal engineering, service and legal departments and outside vendors.
Appointed by Director to be on Sandy Restoration Team to bring connectivity back to customers in Lower Manhattan, NY with advanced fiber optic services.
Devised adjustments to procedures and policies to support top-tier service delivery
Assisted in creating and drafting contracts for VzT/ILEC services
Education
High School Diploma -
South Allegheny High School
Liberty Boro PA06.1977
Skills
- Costing, designing, pricing and contracting network solutions
- Team player
- Cross-Functional Team Leadership
- Managerial Skills
- Product development and improvement
- Business solutions prowess
- Process evaluation and optimization
- Proficient in CANVAS, CBS/CNE, VzB Central, IPrice, Matrix, Wave Access Tracker, Request net, Plan net and Sales Force
- Excellent Communication
- Public Speaking
- Organizational Skills
- Time Management
- Problem Resolution
- Networking
- Computer Skills
- Decision-Making
Timeline
Principal Solutions Architect
Verizon
04.1979 - Current
High School Diploma -
South Allegheny High School
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Robert HamptonRobert Hampton
Warehouse Worker at Monogram FoodsWarehouse Worker at Monogram Foods