Joyce Martin
Bowdoin,Maine
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
35
35
years of professional experience
Work History
Fare Collection Coordinator
Maine Turnpike Authority
04.2016 - Current
- Develops an annual operating budget for the Fare Collection Department
- Enters data, generates reports, and produces tracking documents.
- Gathers and organizes materials to support operations.
- Tracks records, files documents and maintained communication between Supervisors, Superintendents and the Director.
- Assist the Director, and at times personally investigate and resolve Toll Collector problems and patron complaints through the proper interpretation and application of Turnpike policy.
- Assist in hiring, and orienting all Toll Collectors, with particular emphasis paid to customer and public service.
- Assist the Director in responding to all relevant Toll Collector and patron inquiries, and follows up with patrons as appropriate, following any investigation or research of facts.
- Assure the accurate and timely processing of departmental payroll, and assures that records are maintained consistent with MTA policy.
- Performs special projects and duties as assigned.
Fare Collection Clerk
Maine Turnpike Authority
01.2004 - 04.2016
- Enters payroll each week and authorizes on behalf of the Director of Fare Collection. I check all Superintendents entries into the system.
- Reconciliation sheets; send out initial report, look in depth into collectors accounts, make adjustments, distribute.
- Receives and deposits all "No Funds" payments.
- Maintains an inventory of keys for all toll plazas, booths and trays.
- Maintains an inventory of USA and Maine flags for all toll plazas, maintenance yards, service plazas, and office.
- Prepares weekly Overtime Report for distribution.
- Responsible for timely completion and distribution of notes for highly sensitive, confidential meetings when requested.
- Hiring process; is responsible for going thru application, coordinates interviews, make reference calls, sets up physicals and orientations.
- Operates within a uniform budget and maintains an inventory of uniform components essential for the proper clothing of Fare Collection employees.
On-Call Toll Collector
Maine Turnpike Authority
01.2002 - 01.2004
- Customer Service
- Responsible for all corresponding paperwork
- Responsible for all monies deposited.
Resource Room/ Behavior Impaired Room
Lewiston School System
01.1996 - 01.2004
- Teaching Resource Room children with learning disabilities
- Preparing and implementing lesson plans on a weekly basis
- Organizing paperwork for each child and their abilities.
Cleaner
Cleaning Service/Self Employed
01.1989 - 01.1996
- Conducted all aspects of a small business
- Cleaned individual homes
- Maintained Doctor’s Offices.
Education
03.2024
Central Maine Vocational Tech.
Auburn, ME01.1986
Associate of Science Degree -
University of Maine at Farmington
Farmington, ME01.1984
Skills
- Recordkeeping
- Document Management
- Database Management
- Data Entry
- Customer Service
- Professional Networking
- Scheduling and calendar management
- Presenting Ideas and Plans
- Budget Planning
- Event Coordination
- Schedule Coordination
- Event Planning
Hobbies and Interests
- Gardening
- Computers
- Crafts
Timeline
Fare Collection Coordinator
Maine Turnpike Authority
04.2016 - Current
Fare Collection Clerk
Maine Turnpike Authority
01.2004 - 04.2016
On-Call Toll Collector
Maine Turnpike Authority
01.2002 - 01.2004
Resource Room/ Behavior Impaired Room
Lewiston School System
01.1996 - 01.2004
Cleaner
Cleaning Service/Self Employed
01.1989 - 01.1996
Central Maine Vocational Tech.
Associate of Science Degree -
University of Maine at Farmington
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