Joyce Mazani
Care Assistant
Harare,Harare
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
Work History
Care Assistant
ParkTown Hospital
Harare, Zimbabwe
12.2022 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Live in Care Giver
Simango Family Home
Harare, Zimbabwe
01.2020 - 12.2021
- Observed and took care of a patient suffering from Dementia for 24 months engaging with mind stimulating activities
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patient with daily living needs to maintain self-esteem and general wellness.
- Scheduled daily and weekly care hours for patient caseload.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Maternity and House Wife
Self
Harare, Zimbabwe
11.2019 - 12.2020
- Attended therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping myself regain or improve coping abilities.
Home-Based Caregiver for HIV and Cervical Cancer
Tenha Family
Mt Darwin, Harare
05.2018 - 07.2019
- Identified care needs of individual patient and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided evidence-based therapeutic interventions and crisis management to patient to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for patient
Poultry Farmer
Self
Chiredzi, Zimbabwe
05.2009 - 11.2017
- Loaded poultry on trucks for transfer to processing plants.
- Fed and watered up 1000 chickens, ducks and other poultry species daily.
- Kept detailed records of husbandry actions to meet FDA guidelines.
- Supervised poultry farm employees, business accounts and hatchery.
- Monitored flock for signs of disease or physical distress and culled infirm individuals.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
- Maintained proper chicken house temperature and ventilation.
- Performed repairs and preventive maintenance on equipment and property.
Sales Assistant
Kingstone Bookstore
Chiredzi, Harare
06.2004 - 02.2008
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Gathered and prepared sales materials in preparation for sales meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Coordinated logistics and catering for meetings and sales events.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
HIV Counselor
Family Aids Trust Care
Chiredzi, Zimbabwe
01.2003 - 12.2003
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Enhanced engagement in care by assembling appointment charts and completing patient reminder calls.
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
Education
GED -
Chiredzi Government
Chiredzi 02.1994 - 11.1998
High School Diploma -
Family Aids Trust Care
Chiredzi 03.2003 - 11.2003
Certificate in Culinary And Nutrition - Culinary And Nutrition
Udemy Academy
Online 07.2016 - 11.2016
Nurse Aid Certificate - Health Care
St John Ambulance
Harare 11.2022 - 12.2022
Skills
Meal planning and preparation
Progress documentation
Community integration
Direct Patient Care
Medication Administration
Patient Assessments
Care plan assessment
Flexible schedule and availability
Verbal and written communication skills
Clinical quality program standards
Patient care
Behavioral Management
Certification
Nurse Aid
Timeline
Care Assistant
ParkTown Hospital
12.2022 - Current
Nurse Aid Certificate - Health Care
St John Ambulance
11.2022 - 12.2022
Live in Care Giver
Simango Family Home
01.2020 - 12.2021
Maternity and House Wife
Self
11.2019 - 12.2020
Home-Based Caregiver for HIV and Cervical Cancer
Tenha Family
05.2018 - 07.2019
Certificate in Culinary And Nutrition - Culinary And Nutrition
Udemy Academy
07.2016 - 11.2016
Poultry Farmer
Self
05.2009 - 11.2017
Sales Assistant
Kingstone Bookstore
06.2004 - 02.2008
High School Diploma -
Family Aids Trust Care
03.2003 - 11.2003
HIV Counselor
Family Aids Trust Care
01.2003 - 12.2003
GED -
Chiredzi Government
02.1994 - 11.1998