Joyce Mendoza
Trenton,NJ
Summary
Highly motivated with a diverse background in customer service, hospitality, promotion, sales services, and teaching to children. Committed to achieving personal and professional growth. Driven to fulfill goals in the industry. Known for responsible and honest work ethic. Dedicated to continuously learning new skills and expanding networks. Passionate about serving others and utilizing knowledge and experience to make a positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spanish-English interpreter
MULTILINGUAL INTERPRETERS AND TRANSLATORS
09.2022 - 06.2024
- Interpreting customer service calls, in medical, social and legal fields
- Certificates of appreciation for providing excellent interpreting services.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Tourism promoter
TOURISM AGENCY LEIPEL FREELANCE
10.2020 - 12.2020
- Sale and promotion of tourist packages
- Over-fulfillment of the sales quota expectation, being awarded 2 times in the first month of operations.
Sales person, Cashier, Photographer, Customer service
Universal Studios theme park
02.2020 - 05.2020
- Work and travel experience at Universal Studios theme park, performing several roles including sales, cashier, photographer, and customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Tourism
UNIVERSIDAD ESTATAL DE MILAGRO
Milagro, Ecuador03.2023
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Multitasking
- Teamwork and Collaboration
- Microsoft Office
- Student Assistance
- Adaptability and Flexibility
- Self Motivation
Accomplishments
Achieved certificate of appreciation for providing excellent interpreting services during January and February.
Professionalskillsandabilities
- Customer service
- Creative and Dynamic
- Responsible and Organized
- Dedicated teamwork
- Professional photography
- Ability to work underpressure
Dateavailabletostart
As soon as possible
Personal Information
- Place of Birth: Ecuador
- Date of Birth: 04/17/1999
Certification
- Certified in EF SET C1 advanced English - EF Ecuador
Timeline
Spanish-English interpreter
MULTILINGUAL INTERPRETERS AND TRANSLATORS
09.2022 - 06.2024
Tourism promoter
TOURISM AGENCY LEIPEL FREELANCE
10.2020 - 12.2020
Sales person, Cashier, Photographer, Customer service
Universal Studios theme park
02.2020 - 05.2020
Bachelor of Science - Tourism
UNIVERSIDAD ESTATAL DE MILAGRO
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