Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joyce Morris

Summary

Dynamic Store Manager with extensive experience at Ross Stores, excelling in customer service and team leadership. Proven track record in training and mentoring staff, enhancing store operations, and resolving customer issues effectively. Skilled in inventory control and merchandising, fostering a positive shopping environment that boosts customer loyalty.

Overview

10
10
years of professional experience

Work History

Store Manager

Ross Stores
10.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Short-Term Disability Case Manager

Unum
08.2017 - 12.2019
  • Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
  • Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
  • Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
  • Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
  • Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
  • Collaborated with healthcare providers to gather necessary information quickly, expediting case resolutions.

Customer Service Manager

Walmart
04.2016 - 11.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Manager

Bed Bath & Beyond
08.2015 - 04.2016
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Master of Arts - Educational Administration

University of Alabama
Gadsden, AL

Master of Arts - Early Childhood Education

Berry College
Rome, GA

Bachelor of Arts - Journalism And Mass Communication

University of West Georgia
Carrollton, GA

High School Diploma -

Pebblebrook High School
Mableton, GA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Store merchandising
  • Shift scheduling
  • Employee training
  • Store operations

Accomplishments

  • Achieved the number one regional store in the $5.5 - $7 million band in fiscal years 2024.
  • Achieved the number one store in district 41 in fiscal years 2023 and 2024.
  • Achieved the number one New Store in fiscal year 2022.

Timeline

Store Manager

Ross Stores
10.2019 - Current

Short-Term Disability Case Manager

Unum
08.2017 - 12.2019

Customer Service Manager

Walmart
04.2016 - 11.2016

Customer Service Manager

Bed Bath & Beyond
08.2015 - 04.2016

Master of Arts - Educational Administration

University of Alabama

Master of Arts - Early Childhood Education

Berry College

Bachelor of Arts - Journalism And Mass Communication

University of West Georgia

High School Diploma -

Pebblebrook High School

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