Joyce Music
Prestonsburg,KY
Summary
Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
Work History
ASM
Big Lots Stores, Inc.
Pikeville, KY
09.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Production Manager
LION
West Liberty, KY
03.2020 - 09.2020
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Directed manufacturing process and procedures to achieve goal of first run capability.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Store Manager
Stage Stores Inc Peebles
South Williamson, KY
05.2016 - 03.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
ASM
Big Lots Stores, Inc.
Prestonsburg, KY
10.2015 - 05.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Dollar General Store
Pikeville, KY
10.2014 - 10.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Merchandise Execution Leader
JCPenney
Pikeville, KY
08.2007 - 03.2014
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Oversaw inventory counts to maintain stock records and account for shrinkage.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
ASM
Action Enterprises
Prestonsburg, KY
09.2001 - 09.2006
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Jewelry Sales Associate
JCPenney
Pikeville, KY
07.2000 - 09.2001
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Bachelor of Arts - Mathematics
Morehead State University
Morehead, KY06.2007
Skills
- Business Leadership
- Budget Control
- Records Organization and Management
- Cost Reduction
- Focus and Follow-Through
- Recruitment and Hiring
- Administrative Management
- Training Management
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Decision Making
- Staff Scheduling
- Team Leadership
Accomplishments
My undergraduate work was published in the book "Taking Sudoku Seriously" by J. Rosenhouse.
Affiliations
Pinnacle Society 2007
Timeline
ASM
Big Lots Stores, Inc.
09.2020 - Current
Production Manager
LION
03.2020 - 09.2020
Store Manager
Stage Stores Inc Peebles
05.2016 - 03.2020
ASM
Big Lots Stores, Inc.
10.2015 - 05.2016
Store Manager
Dollar General Store
10.2014 - 10.2015
Merchandise Execution Leader
JCPenney
08.2007 - 03.2014
ASM
Action Enterprises
09.2001 - 09.2006
Jewelry Sales Associate
JCPenney
07.2000 - 09.2001
Bachelor of Arts - Mathematics
Morehead State University
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