Joyce Nevarez
Brick, NJ,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager - Administrative & Measure Tech Department
Renewal By Andersen
05.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Identify areas of strategic improvement to increase productivity.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Bartender/Server/Hostess
Suspenders Restaurant and Pub
08.2013 - 05.2018
- Managed and maintained various forms of social media and marketing for restaurant.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Bartender/Server
Tashmoo Restaurant and Bar
03.2011 - 03.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Aided management with staff scheduling.
Bartender/Server/Hostess
Legal Sea Foods
07.2007 - 03.2011
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - Psychology and History
Rutgers University
New Brunswick, NJ05.2013
Skills
- Operations Management
- Staff Supervision
- Orientation and Training
- Attention to Detail
- Problem-Solving Abilities
- Customer Service
- Schedule Management
- Team Building
- Organizational Skills
- Recruitment and Hiring
- Effective Communication
- Time Management
Accomplishments
Received Award of Excellence from Renewal by Andersen in 2021 for outstanding efforts and raising expectations with my performance, passion, and dedication.
References
Work and/or personal references can be provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Assistant Manager - Administrative & Measure Tech Department
Renewal By Andersen
05.2017 - Current
Bartender/Server/Hostess
Suspenders Restaurant and Pub
08.2013 - 05.2018
Bartender/Server
Tashmoo Restaurant and Bar
03.2011 - 03.2014
Bartender/Server/Hostess
Legal Sea Foods
07.2007 - 03.2011
Bachelor of Arts - Psychology and History
Rutgers University