Joyce Nsengiyumva
Denton
Summary
Aspiring anesthesiologist assistant with a solid academic background in biology and hands-on experience as a patient care technician. Committed to patient-centered healthcare and advancing clinical skills while providing compassionate support. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently, master new skills quickly, and deliver outstanding customer service through effective multitasking and time management.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Care Technician
Texas Health Presbyterian Hospital
Denton
12.2023 - 07.2026
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Responded to bell or light signal calls to assist patients with needs.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Unit Secretary
Texas Health Presbyterian Hospital
Denton
07.2025 - 07.2026
- Managed patient records and ensured accuracy of documentation.
- Coordinated communication between medical staff and patients efficiently.
- Processed incoming calls and directed inquiries to appropriate departments.
- Assisted in maintaining office supplies and ordering necessary materials.
- Facilitated patient admissions and discharged procedures smoothly.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Front of House Team Member
Chick-fil-A
Abilene
08.2019 - 01.2024
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
Financial Aid Assistant
University Of Texas At Dallas
Richardson
10.2022 - 05.2023
- Coached students and families on appropriate financial aid plans and eligibility.
- Kept families and students up to date on application status.
- Maintained customer financial information and files.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained and updated financial databases.
Education
Bachelor of Arts - Biology
University of North Texas
Denton, TX05-2026
Some College (No Degree) - Biology
The University of Texas At Dallas
Richardson, TXSkills
- First Aid/CPR
- Conflict Resolution
- Reliable & Trustworthy
- Active Listening
- Critical Thinking
- Supervision & Leadership
- Digital Literacy Skills
- Quick Problem Solver
- Medical Terminology Knowledge
- Documentation Procedures Expert
- Calm and Level-Headed Under Duress
- Patient care
- Customer service
- Effective communication
Languages
Nyanja
Native/ Bilingual
Kirundi
Native/ Bilingual
Spanish
Limited
Certification
- Certified Nursing Assistant (CNA)
- CPR/BLS Certification
Timeline
Unit Secretary
Texas Health Presbyterian Hospital
07.2025 - 07.2026
Patient Care Technician
Texas Health Presbyterian Hospital
12.2023 - 07.2026
Financial Aid Assistant
University Of Texas At Dallas
10.2022 - 05.2023
Front of House Team Member
Chick-fil-A
08.2019 - 01.2024
Some College (No Degree) - Biology
The University of Texas At Dallas
Bachelor of Arts - Biology
University of North Texas