JAVIER PENA DE LA PAZ
Danville,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Geisinger Medical Center
07.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Combat Medic (68W)
Army Reserve
07.2017 - Current
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
Order Picker
The Home Depot
05.2020 - 08.2020
- Picked up incoming stock and delivered materials to designated locations
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Picked products for specific routes according to pick sheets
- Unloaded deliveries from trucks in prompt fashion
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes
- Operated equipment such as forklifts and reach's
Service Desk
The Home Depot
05.2020 - 08.2020
- Entered customer data using software and updated information regarding orders
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Log all incidents and service requests in dedicated service desk system
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Exceeded customer expectations with exceptional communication skills during interactions at the service desk.
Picker
Weis Warehouse
08.2017 - 11.2017
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Picked products for specific routes according to pick sheets
- Operated [Type], [Type] and [Type] equipment to move goods in safely from fields to collection points
- Pulled orders in an efficient manner to maintain demanding productivity goals.
Gas Station Attendant
GIANT Food Stores
03.2016 - 12.2016
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas
- Assisted customers with prompt and polite support in-person and via telephone
- Cleaned up gas and other spills in accordance with spill procedures
- Stocked and replenished merchandise according to store merchandising layouts
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
- Assisted customers in pumping gas
- Operated a cash register for cash, check and credit card transactions with [Number]% accuracy
- Activated fuel pumps according to customer needs.
Cashier
GIANT Food Stores
08.2014 - 12.2016
- Supported all customer needs with attentiveness and skilled assistance
- Cleaning the work space
- Organize items on shelves
- Processed credit cards, checks, gift cards and coupons
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Counted cash in register drawer to balance register at beginning and end of shift
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
Waiter
Original Italian Pizza
11.2012 - 01.2013
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats
- Sprayed all racked items with hot water to loosen and remove food residue
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Attained customer satisfaction and reoccurring customers due fast, friendly service
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales
- Vacuumed carpets and swept floors to clear of debris
- Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Education
Nursing - Some college (No degree) -
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Columbia-Montour Area Vocational Technical School
Bloomsburg, PANo Degree - Business Administration
Lock Haven University of Pennsylvania
Lock Haven, PASkills
- Customer service
- Food preparation
- Guest seating arrangements
- Triaging
- Organization
- Team building
- Regulatory compliance
- Team management
- Problem resolution
- Communications
- First Aid/CPR
- Motivated self-starter
- Safety awareness
- Equipment maintenance
- Safe driver
- Computer-savvy
- Loading and unloading
- Warehouse best practices
- Organization and planning
- Quick learner
- Adept multi-tasker
- Critical thinking
- Complex data management
- Emergency care
- Medication administration
- Secret security clearance
- Skilled researcher
- Strong leader
- Vital signs
- First aid certified
- Computer skills
- Trained in cross-cultural communication
- Mission execution
- Team leader
Certification
- First Aid/CPR Certified
- Nationally Certified Emergency Medical Technician
- Certified Nursing assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Geisinger Medical Center
07.2023 - Current
Order Picker
The Home Depot
05.2020 - 08.2020
Service Desk
The Home Depot
05.2020 - 08.2020
Picker
Weis Warehouse
08.2017 - 11.2017
Combat Medic (68W)
Army Reserve
07.2017 - Current
Gas Station Attendant
GIANT Food Stores
03.2016 - 12.2016
Cashier
GIANT Food Stores
08.2014 - 12.2016
Waiter
Original Italian Pizza
11.2012 - 01.2013
Nursing - Some college (No degree) -
Pennsylvania College of Technology
High School Diploma -
Columbia-Montour Area Vocational Technical School
No Degree - Business Administration
Lock Haven University of Pennsylvania