Joyce Otomewo
Whitestown,IN
Summary
Detail-oriented ServiceNow Analyst offering 8 years experience of industry success with vast knowledge in various ITSM and ITOM process in Service request, incident, change knowledge and problem management, also having testing experience and Agile methodology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ServiceNow Business Analyst
Ryder Integrated Logistics
10.2020 - Current
- Collaborate with stakeholders to define and implement ServiceNow best practices and process improvements utilizing strong communication and interpersonal skills and this has increased satisfaction by 65%.
- Conduct detailed analysis of business processes, workflows, and systems to identify areas for improvement and optimization. Translate business requirements into clear and concise user stories, functional specifications and technical requirements. Conduct interviews with key business users to collect information on business processes and user requirements, analyses key aspects of business to evaluate factors driving results and summarized into presentations.
- Assess impact of current business processes on users and stakeholders and evaluated potential areas for improvement utilizing strong analytical and problem-solving skills and this has improved operations by 50%
- Work closely with development teams to ensure accurate interpretation of requirements and effective solution design. Performed data analysis and mapping to ensure seamless integration of business systems with ServiceNow. Participate in testing and quality assurance activities to validate solution functionality and met client expectations. Provide support and guidance during user acceptance testing and assisted in resolving any issues or roadblocks.
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
Jr Business Analyst
Pandora Jewelry
02.2017 - 10.2020
- Collaborated with stakeholder to identify opportunities for improvement in business operations and processes, gathering, documenting, analyzing business needs and requirement.
- Served as point of contact for service catalog requests, assessing feasibility of requests, identifying solutions to meet request requirements while providing regular updates to stakeholders on status of their request.
- Teamed with clients to understand their business objectives and gather requirements for ServiceNow implementations which increased sales by 25%
- Translated business requirements into clear and concise user stories, functional specifications, and technical requirements.
- Worked closely with development teams to ensure accurate interpretation of requirements and effective solution design.
- Managed time efficiently in order to complete all tasks within deadlines
- Applied effective time management techniques to meet tight deadlines
- Demonstrated strong organizational and time management skills while managing multiple projects
- Skilled at working independently and collaboratively in team environment
Education
Bachelor of Science - Banking And Financial Support Services
FEDERAL POLYTECHNIC
NIGERIA05.2012
Skills
- Servicenow
- QA Testing
- Requirement gathering
- Microsoft 365
- Agile 20
- Jira
- Powerpoint
- Visio
- Tableau
- Power Bi
Certification
- SERVICENOW CSA
- ITIL V4
- ITIL V3 (Study the stages of ITIL)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Often you have to rely on intuition.
Bill Gates
Timeline
ServiceNow Business Analyst
Ryder Integrated Logistics
10.2020 - Current
Jr Business Analyst
Pandora Jewelry
02.2017 - 10.2020
Bachelor of Science - Banking And Financial Support Services
FEDERAL POLYTECHNIC