Dayo Ilesanmi
Camby,IN
Summary
A dynamic professional who underwent a transformative journey. Armed with a Chemistry master's, I ventured into IT Business Analysis, specializing as a ServiceNow Business Analyst | I have vast experience in ITSM such as Service Catalog, Incident Management, Problem Management, Change and Knowledge Management | Working knowledge of Agile Methodology and its principles | Working knowledge of ITIL processes | Excellent Team Player.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ServiceNow Business Analyst
Discount Tire
06.2021 - Current
- Elicited requirements through interviews, meetings, and existing documentation
- Worked closely with stakeholders to analyze and discuss business and functional requirements
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Facilitated training sessions for the end users and documented various training manuals.
- Work with a cross-functional team of Developers, QAs,
& Architects to ensure requirements are received and
understood. - I decompose requirements into Epics and then into
features, I then go ahead to create clear and concise
user stories that are easy to understand and
implement. - Provide guidance on ServiceNow best practices to
stakeholders and the development team. - Created ServiceNow reports, dashboards & homepages and used the data gathered to work with process owners to determine KPIs and room for improvement within the ServiceNow platform.
Education
Master of Science - Chemistry
University of Dayton
Dayton, OH05.2020
Skills
- Business Requirements
- User Acceptance Testing (UAT)
- Process Optimization / documentation
- Excellent Communication
- Strong Presentation skills
- Ms Excel
- ServiceNow
- Visio/Powerpoint
Certification
ServiceNow Certified System Administrator (CSA)
Timeline
ServiceNow Business Analyst
Discount Tire
06.2021 - Current
Master of Science - Chemistry
University of Dayton