OLUWABUSOLA MUSA
Corinth,US
Summary
Highly experienced business analyst with a strong background in ServiceNow ITSM and Agile methodology, with experience in gathering and understanding stakeholders' needs, familiar with fundamental concepts of Agile methodology, experienced in implementing and configuring ServiceNow for ITSM, leading and conducting Agile ceremonies, optimizing the use of ServiceNow to improve IT service delivery and support, understanding the impact of ServiceNow on ITSM implementation, analyzing current business processes and identifying areas for improvement, and designing and recommending new systems, processes, and solutions that align with business objectives, including a deep understanding of ITIL framework and best practices for IT service management. Also have experience in tracking and analyzing market trends, business development, and strategic consulting while managing corporate finance and budget, possess a strong ability to collaborate with clients, document and archive project information, research and explore new technologies and concepts for future project development, and have excellent presentation, communication skills, attention to detail, and a proactive mindset with the ability to take ownership of work and manage tasks efficiently with minimal supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ServiceNow Business Analyst
United Health Group, Optum
12.2021 - Current
- Gathering and understanding the needs of stakeholders
- Familiarity with fundamental concepts of Agile methodology, such as adaptability, teamwork, and frequent delivery
- Experience implementing and configuring ServiceNow for ITSM, including incident management, problem management, change management, service catalog, and knowledge management
- Understanding of ITIL framework and best practices for IT service management
- Experience leading and conducting Agile ceremonies, such as sprint planning, daily meetings, sprint review, and retrospective meetings
- Optimizing the use of ServiceNow to improve IT service delivery and support
- Understanding the impact of ServiceNow on ITSM implementation
- Analyzing current business processes and identifying areas for improvement
- Designing and recommending new systems, processes, and solutions that align with business objectives
- Created and implemented marketing programs and general business solutions that resulted in increased brand awareness, customer traffic, and sales for the company.
Business Analyst
Charter
11.2018 - 12.2021
- Collaborated with Functional owners, Business Analysts, and Business IT on upgrades, enhancements, and production fixes
- Provided support throughout the project lifecycle to design team and development teams and was involved in change management and
- User Acceptance Test processes – test script preparation, execution, and training of end users
- Worked as liaison between the business partners and the IT implementation team to align ServiceNow with the organization IT strategy
- Participating in client meetings and sessions for collaboration
- Documenting and archiving project information
- Researching and exploring new technologies or concepts for future project development
- Excellent ability to present technical information to different audiences
- Strong communication skills, including the ability to explain technical concepts to non-technical people and collaborate with team members
- Paying close attention to details to guarantee the quality and accuracy of work
- Proactive mindset, with the ability to take ownership of work and manage tasks efficiently with minimal supervision
Business Analyst
Macy's
11.2017 - 11.2018
- Tracked and analyzed market trends, business development, and strategic consulting while managing corporate finance and budget
- Feature Files are created to be used in automated software testing
- Collaborated on all stages of the systems development lifecycle from requirements gathering to production releases
- Market research, business plan writing, and investor presentations
- Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements
- Collaborated closely with members of the software development and testing teams to design and develop robust solutions that met the client's functional, scalability, and performance requirements
- Documented business processes and analyzed procedures to ensure alignment with changing business needs.
Business Analyst
Amazon
05.2017 - 11.2017
- (Information Technology Infrastructure Library) Service
- Strategy, Service Design, Service Transition, Service Operation, and
- Continual Service Improvement., Created business cases and completed the relevant project documentation in line with outlined stakeholder requirements and created flow diagrams for the requirements processes using Visio
- Interpreted competitive marketing strategies through analysis of related product share trends and markets
- Worked as liaison between the business partners and the IT implementation team to align ServiceNow with the organization IT strategy
- Collaborated with the Project Team to prioritize and agree on delivery of analysis service in line with the migration implementation deadline
- Maintained consistency especially and integrity especially for accounting data through maintenance of documentation for system support functionalities and controls
Business Analyst
Nestle
05.2014 - 04.2017
- Facilitated meetings with clients to gather application requirements and converted it into requirement document
- Created project plans to be used by development team
- Defined the business need based on the business goals and objectives and defined the solution scope based on the assumptions, constraints, dependencies and business needs
- Modeled cash flows for secularized transactions containing wide variety of underlying asset classes
- Responsible for creating proprietary Excel-based models to calculate bond waterfalls and interest coverage ratios, and several other portfolio criteria
- Work in an agile-scrum environment where documentation, attention to detail, and team collaboration is required
- Significant project management experience and high attention to detail.
Education
Bachelor of Science - Sociology
University of Lagos
Certified ServiceNow Administrator ITIL Foundations Training Professional Scrum Master -
Skills
- Applications:
- Microsoft Word, Excel, Outlook, PowerPoint, Visio
- Tableau, JIRA, SnagIt, SharePoint, ServiceNow
- In-depth Knowledge of both the waterfall and Agile(SCRUM)
- Methodologies and the ability to work on projects simultaneously
- Using a combination of both methodologies
- ServiceNow: Incident, Change, Request Management, Service
- Catalog, and Knowledge
- Business Analysis: Requirement elicitation, Business process
- Design, Functional specification
- Client support: Requirement intake, requirements review, change
- Management, User Acceptance testing, and sign-off
- Excellent communication: Demonstrate outstanding understanding
- And communication when working with clients, customer
- Satisfaction, and Customer service
- Web-Based Reporting Tools
- SEO Strategies
- Business Recovery and Sustainability
- Project Management
Certification
- Certified ServiceNow Administrator
- Professional Scrum Master
Additional Information
ITIL Foundation Training
Timeline
ServiceNow Business Analyst
United Health Group, Optum
12.2021 - Current
Business Analyst
Charter
11.2018 - 12.2021
Business Analyst
Macy's
11.2017 - 11.2018
Business Analyst
Amazon
05.2017 - 11.2017
Business Analyst
Nestle
05.2014 - 04.2017
Bachelor of Science - Sociology
University of Lagos
Certified ServiceNow Administrator ITIL Foundations Training Professional Scrum Master -
Similar Profiles
Monica C. ChappellMonica C. Chappell
Manager Case Management, Care & Disease Management Ops External Channel at United Health Group/Optum HealthManager Case Management, Care & Disease Management Ops External Channel at United Health Group/Optum Health
Susan GabbardSusan Gabbard
Family Nurse Practitioner at United Health Group - Optum HealthFamily Nurse Practitioner at United Health Group - Optum Health
Celina AitonCelina Aiton
Assoc Tech Support Analyst at United Health Group - Optum HealthAssoc Tech Support Analyst at United Health Group - Optum Health
Daniel SuttonDaniel Sutton
Senior Sonographer at United Health Group/ Optum HealthSenior Sonographer at United Health Group/ Optum Health
Will DavisWill Davis
Factory Assembler at DI Roof SeamersFactory Assembler at DI Roof Seamers