Results-driven National Account Manager with a strong background in sales and marketing. Outgoing, tech-savvy, and well-traveled, I excel at engaging and motivating people to make informed decisions. Seeking a dynamic sales or marketing position where I can leverage my experience and enthusiasm to drive success and build strong relationships.
Hi, I’m
Joyce Pleban
Logistics
Northfield,OH
Summary
Overview
20
years of professional experience
Work History
XPO LTLCleveland-Akron, , OH
National Account Executive/Logistics Executive
06.2020 - 02.2024
Job overview
- Managed $40,000,000 in annual revenue, successfully optimizing revenue, yield, and profit according to corporate strategies and organizational goals.
- Executed effective strategies to drive growth within the assigned territory by implementing tailored account plans.
- Achieved favorable outcomes in contract negotiations by skillful identification and resolution of key issues, options, interests, criteria, and alternatives for multiple parties.
- Ensured mutually beneficial agreements through effective negotiations.
- Engaged with operations and pricing departments in order to achieve sales process compliance and efficient customer onboarding.
- Established strong customer relationships through various channels including email, phone, and in-person interactions.
- Successfully restored lost business by reestablishing relationships.
- Developed quarterly business reviews to identify and address operational inefficiencies, emphasizing improvements and ensuring alignment with shared goals.
XPO LTLCleveland-Akron, OH
Local Account Executive-Logistics Specialist
10.2015 - 06.2020
Job overview
- Evaluated customer shipment patterns by lane, class, profitability, and frequency to pinpoint growth opportunities.
- Expanded market share through open communication and relationship building with new and existing customers, overcoming obstacles for increased customer engagement
- Contributed to the efficient functioning of a workforce consisting of 120 individuals.
- Implemented strategic negotiation techniques to satisfy customer demands and optimize profit margins
- Managed largest regional territory, operating at 83% capacity and doubling business in 2 years
- Efficiently balanced operational requirements with customer satisfaction and sales objectives.
Skills
- Excellent Negotiation Skills
- Self-Motivated
- Consultative Selling
- Strategy Implementation
- Logistics
- SPIN Selling
- Problem Solving
- Account Management
- CRM and Salesforce
- Business Development
- Warehouse Operations
- CRM
Accomplishments
Accomplishments
- Developed growth strategies for lost or under-penetrated areas, driving significant business expansion in revenue or profit
- Repeatedly received the Quarterly Leader Award
- Received the Passion for Excellence Award
Timeline
National Account Executive/Logistics Executive
XPO LTL
06.2020 - 02.2024
Local Account Executive-Logistics Specialist
XPO LTL
10.2015 - 06.2020
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