Joyce R. Cromwell, PharmD
St. Charles,Illinois
Summary
Experienced pharmacist specializing in senior care consultant pharmacy services, adept at developing tailored treatment plans following clinical guidelines to support patients' health goals. Proven track record of implementing innovative services like pharmacogenomics and preventive care to boost revenue and enhance star ratings and Medicare reimbursements. Possesses in-depth knowledge of DEA Control Substance regulations and HIPAA standards, ensuring compliance and ethical practices. Driven by self-motivation and a strong work ethic, excels in remote settings with exceptional customer service, effective communication skills, and the ability to prioritize tasks for diverse clients and healthcare professionals.
Overview
29
29
years of professional experience
Work History
IV Designated Person Pharmacist
Pharmerica Pharmacy
11.2023 - Current
- Supervision of all compounding activities, including preparation, handling, and storage of compounded sterile products (CSPs).
- Development and implementation of standard operating procedures (SOPs) for all aspects of compounding.
- Training personnel involved in sterile compounding, ensuring they are competent in their roles.
- Assurance of physical environment where compounding takes place is maintained according to USP 797 requirements.
- Maintenance and Tracking of facility and personnel compliance with USP 797, and other relevant regulations such as compounding records.
- Manages quality assurance, monitoring compounding activities and taking corrective actions when necessary.
- Key point of contact for issues related to compounding, communicating with personnel and leadership as needed.
Long-Term Care Staff Pharmacist
Pharmerica Pharmacy
04.2022 - Current
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with nursing facilities.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed technical processes required to dispense medications to facilities.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Senior Care Consultant Pharmacist
Pharmerica Pharmacy
03.2010 - Current
- Provide expert advice on the use of medications to Nursing Facilities; Ensuring appropriateness, effectiveness, safety, and correctness.
- Medication Regimen Review
- Patient and Nursing Education
- Optimizing, Minimizing, and Eliminating unnecessary medications to improve patient health outcomes.
- Collaborate with healthcare professionals to improve medication management practices within facility, ensuring compliance with regulatory compliance.
- Prepares documents and reports for clinical reviews
- Resolves customer complaints using established follow-up procedures.
Compounding Pharmacist
Glen Ellyn Pharmacy
06.1999 - Current
- Calculated batch records for final batch weight, needed volume, simple metric conversions and raw materials measured.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Consultant Pharmacist
GERMBUSTERS INFECTIOUS DX CLINIC (HEALIX INFUSION PHARMACY)
07.2009 - 02.2021
- Maintained records of clinic regulatory compliance
- Monitored clinical activities of Pharmacy Technician and Nursing
Hospital Pharmacist
PharMerica / Kindred Hospital
11.2012 - 05.2014
- Verified safety and accuracy of physician orders.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed Warfarin, Vancomycin, TPN, Aminoglycoside Dosing.
Retail Pharmacy Manager
SCHNUCKS PHARMACY
02.2008 - 08.2009
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Retail Pharmacist
TARGET PHARMACY
06.1996 - 12.2007
Long-Term Care Staff Pharmacist
NeighborCare Pharmacy
11.2002 - 07.2005
Pharmacy Technician Program Instructor
College of Dupage (MRXI CORP)
10.2001 - 02.2003
Therapeutic Interchange Pharmacist
Caremark Pharmacy
10.1996 - 04.1997
Education
Doctor of Pharmacy - Pharmacy
Midwestern University
Downers Grove, IL1996
Skills
- Customer Service
- Collaboration of Care
- Preventive & Alternative Care
- Quality Assurance
- Conflict Resolution
- Leadership
- Skilled Multi-Tasker
- Independent / Self-motivated
- Comprehensive Medication Review
- Chronic Care Management
- Regulatory Compliance
- Excellent Interpersonal Skills
- Entrepreneurial Mindset
- Counseling & Education
- Superior Time Management
- Medication Therapy Management
Accomplishments
- Achieved responsibilities as USP 797 "Designated Person" through effectively helping with compliance requirements by due date. The DP is accountable for developing and implementing procedures, training personnel, maintaining the physical environment, and ensuring overall compliance to ensure patient and personnel safety.
- Created and implemented Vancomycin Monitoring and Tracking process to help staff streamline Vancomycin Pharmacist Recommendation and IV Dispensing.
- Collaborated with facility on TPN monitoring and delivery.
Honors And Awards
- Preceptor of the Year
- Dean's Award for Group Excellence
- Committee Chairman Award - Patient Counseling Competition
Certifications And Licensure
- Pharmaceutical Care for Patients with Diabetes, IPHA - APHA
- Immunization Delivery for Pharmacists, IPHA - APHA
- Pharmacogenomics, PGX101
- Registered Pharmacist, IL, Active, 1996 - Present
- Registered Pharmacist, MI, Inactive
Languages
Tagalog
Timeline
IV Designated Person Pharmacist
Pharmerica Pharmacy
11.2023 - Current
Long-Term Care Staff Pharmacist
Pharmerica Pharmacy
04.2022 - Current
Hospital Pharmacist
PharMerica / Kindred Hospital
11.2012 - 05.2014
Senior Care Consultant Pharmacist
Pharmerica Pharmacy
03.2010 - Current
Consultant Pharmacist
GERMBUSTERS INFECTIOUS DX CLINIC (HEALIX INFUSION PHARMACY)
07.2009 - 02.2021
Retail Pharmacy Manager
SCHNUCKS PHARMACY
02.2008 - 08.2009
Long-Term Care Staff Pharmacist
NeighborCare Pharmacy
11.2002 - 07.2005
Pharmacy Technician Program Instructor
College of Dupage (MRXI CORP)
10.2001 - 02.2003
Compounding Pharmacist
Glen Ellyn Pharmacy
06.1999 - Current
Therapeutic Interchange Pharmacist
Caremark Pharmacy
10.1996 - 04.1997
Retail Pharmacist
TARGET PHARMACY
06.1996 - 12.2007
Doctor of Pharmacy - Pharmacy
Midwestern University
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