Joyce Rivera
Orlando
Summary
Compassionate Medical Assistant with over 8 years of experience in patient education and care coordination. Skilled in enhancing patient understanding and streamlining communication between healthcare teams and patients. Focused on delivering effective education and support to improve adherence to treatment plans and overall patient outcomes.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Medical Assistant
Happy Vitals
Beverly Hills
08.2021 - Current
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Educated patients about medications, procedures and physician's instructions.
- Verified patient information, ensuring accuracy of medical records for improved continuity of care.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collaborated with healthcare team to enhance patient care processes.
- Provided compassionate support to patients during telehealth visits.
- Relayed messages between patients and physicians regarding concerns and updates to streamline communication and support timely treatment.
- Coordinated patient appointments through phone calls, ensuring proper scheduling and availability.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted virtual patient assessments to determine care needs and interventions.
- Provided health education and counseling to patients via telecommunication platforms.
- Collaborated with healthcare teams to develop and implement care plans.
- Documented patient interactions and care provided in electronic health records.
- Developed educational materials for patients about disease prevention and management.
- Responded quickly to emergency situations by providing timely advice over the phone.
- Monitored vital signs, lab results, and other diagnostic tests remotely.
- Provided emotional support and encouragement to promote positive behavior change.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Lead Medical Assistant
Northwell Health Oncology Department
Staten Island
01.2022 - 01.2023
- Assisted physicians during examinations and procedures in the oncology department.
- Educated patients on treatment plans and medication usage to enhance patient understanding and adherence.
- Collected and documented patient medical histories accurately for healthcare records.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated effectively with patients, families, and healthcare teams to enhance care delivery.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Trained new medical assistants on protocols and best practices within the department.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Prepared examination rooms by cleaning and stocking necessary medical supplies to maintain a professional environment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Assisted patients with registration, new patient paperwork and check-out process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Tracked inventory levels of medical supplies and initiated orders.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Processed orders for medical supplies and lab equipment.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Handled general office duties to support administrative staff during peak hours.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Handled general office duties to support administrative staff during peak hours.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
MedRite Urgent Care
Brooklyn
01.2014 - 08.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and medical procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications, and treatments per physician's orders.
- Administered medications under physician's supervision.
- Educated patients about treatment plans and medication instructions.
- Educated patients about medications, procedures and physician's instructions.
- Facilitated communication between patients and physicians by relaying concerns, condition updates, and refill requests, enhancing treatment continuity.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed routine laboratory tests and prepared samples for analysis.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Cleaned and maintained medical equipment following procedures and standards.
- Confirmed accuracy of patient information in records. and maintained accurate medical records.
- Arranged patient appointments efficiently to optimize clinic flow. and coordinated patient flow within the clinic.
- Coordinated ordering and inventory management of medical supplies, ensuring timely restocking of exam rooms to support uninterrupted clinic operations.
- Managed inventory of medical supplies and ensured proper storage.
- Oversaw inventory management of medical supplies and equipment in the office.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered vaccinations and medications as part of preventive care strategies.
- Performed physical exams on patients of all ages.
- Conducted drug screening tests following established protocols and safety standards.
- Conducted drug screening tests following established protocols and safety standards.
Education
Bachelor of Science - Biology
College of Staten Island
Staten Island, NY08-2014
Associate of Science - Medical Assistant
St. Pauls School of Nursing
Staten Island, NY08-2015
Skills
- Vital sign assessment
- Electronic health records
- Clinical documentation
- Communication skills
- Medical records management
- Telehealth technologies
- Patient education
- Care coordination
- Cardiac monitoring
- Vital signs monitoring
- Women's health support
- Insurance verification
- Time management
- Team management and supervision
- Communication skills
- Team management and supervision
Languages
English
Professional
Spanish
Professional
Accomplishments
- Graduated with a 4.0 GPA
Timeline
Lead Medical Assistant
Northwell Health Oncology Department
01.2022 - 01.2023
Medical Assistant
Happy Vitals
08.2021 - Current
Medical Assistant
MedRite Urgent Care
01.2014 - 08.2021
Bachelor of Science - Biology
College of Staten Island
Associate of Science - Medical Assistant
St. Pauls School of Nursing