Joyce Sackey-Whales
Reynoldsburg,OH
Summary
Proven bilingual professional with a track record of enhancing student engagement by introducing innovative teaching methods at Little Daisies. Demonstrates exceptional communication and empathy, ensuring effective conflict resolution and strong relationships at Bonnark Logistics. Achieved increased trust and rapport through critical thinking and organized coordination of logistics and childcare responsibilities.
Overview
13
13
years of professional experience
Work History
Dispatcher
Bonnark Logistics
04.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Private Nanny
Single Mom
03.2019 - 06.2023
- Developed strong relationship with parent, maintaining open communication about child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young child.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with family and child by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy child.
- Enhanced child's emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for child.
- Assisted with homework and school projects, fostering a love for learning in the child.
- Assisted child with homework assignments and special projects across different subjects.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Organized different types of activities to enhance physical and intellectual development.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Studied and took notes from parent about food allergies to understand ingredients and requirements to keep child safe.
- Taught child basic life skills, manners and personal hygiene.
- Transported child to and from activities using personal or family vehicle.
Child Care Center French Teacher
Little Daisies
01.2011 - 12.2012
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Increased student collaboration by developing group projects and team-building activities.
- Enhanced parent-teacher communication by providing regular updates on student progress.
- Provided tutoring services after school hours, helping students achieve better results in their studies.
Education
Bachelor Of Business Administration - Financial Management
Franklin University
Columbus, OH12.2016
Associate Of Applied Business - Accounting
Kumasi Technical University
Kumasi, Ghana08.2007
Skills
Childcare
Communication
Patient
Compassionate
Empathetic
Organized
Critical Thinking
Bilingual in French and English
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Timeline
Dispatcher
Bonnark Logistics
04.2021 - Current
Private Nanny
Single Mom
03.2019 - 06.2023
Child Care Center French Teacher
Little Daisies
01.2011 - 12.2012
Bachelor Of Business Administration - Financial Management
Franklin University
Associate Of Applied Business - Accounting
Kumasi Technical University