SHAKEISHA CUSH
Brooklyn,NY
Summary
Experienced and dedicated professional with a proven track record of successfully navigating emotionally-charged, life-threatening, and hazardous situations. Skilled in effectively managing multiple tasks and prioritizing responsibilities within high-pressure work environments. Adept at communicating with clarity and empathy during crisis situations, catering to diverse populations. Possessing comprehensive knowledge of dispatch procedures and policies, ensuring efficient response and resolution.
Overview
11
11
years of professional experience
Work History
POLICE DISPATCHER
NYPD
02.2019 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Received over a number of 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
OFFICE ADMINISTRATOR
Little Learners Daycare
08.2016 - 05.2019
- Ensured that all aspects of the program such as scheduling, staffing, and resource management were running smoothly and efficiently
- Communicated regularly with parents, providing information about program activities, child development progress, and any concerns that arise
- Conducted parent meetings, orientations, and conferences to facilitate effective communication and engagement
- Coached and supported new and existing staff members
- Worked closely with staff to develop protocols for emergency situations, medication administration, and behavioral management
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
ASSISTANT STORE MANAGER
Rite Aid Pharmacy
07.2014 - 09.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Approved regular payroll submissions for employees
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
Bachelor Of Arts - Psychology
Southern New Hampshire University
2022
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY06.2017
High School Diploma -
Diploma Plus High School
New York, NY01.2011
Skills
- Customer service
- Childcare
- Managerial
- Quick learner
- Strong work ethic
- Strong organizational skills
- Strong multi-tasking skills
Timeline
POLICE DISPATCHER
NYPD
02.2019 - Current
OFFICE ADMINISTRATOR
Little Learners Daycare
08.2016 - 05.2019
ASSISTANT STORE MANAGER
Rite Aid Pharmacy
07.2014 - 09.2018
Associate of Arts - Criminal Justice
Kingsborough Community College
High School Diploma -
Diploma Plus High School
Bachelor Of Arts - Psychology
Southern New Hampshire University
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