Joyce Maria Sanchez
Queens
Summary
Skilled in customer service and leadership with strong dedication to safety and customer service. Able to perform in challenging situations and motivated under pressure. Smart and polished with dynamic interpersonal skills. With comprehensive experience in facilitating seamless communication across a diverse language and culture. Looking to expand my knowledge and expertise with desires to overcome, my goals are based on the achievement of clear objectives. I learn quickly and fulfill appropriately with punctuality, honesty and responsibility in different activities, with an excellent attitude to work as a team and with great ease to relate to people. Willing to fulfill the different functions, obligations and labor standards that are established.
Overview
11
11
years of professional experience
Work History
Language Interpreter
Cyracom International
Queens
02.2025 - Current
- Ensured compliance with relevant laws, regulations, standards, and ethical guidelines pertaining to language interpretation services.
- Interpreted conference calls and other workplace communications in real-time.
- Provided simultaneous interpretation services for meetings, conferences, and other events.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Adhered to ethical codes protecting information confidentiality.
- Facilitated communication between individuals who spoke different languages.
- Interpreted verbal instructions accurately in both languages.
Guest Advocate
Target
Queens
10.2024 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Greeted walk-in and phone guests, determining interests and needs.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Assisted other departments when needed to maintain efficient operations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Flight Attendant
Spirit Airlines Inc.
Miami
02.2022 - 08.2024
- Perform pre-flight checks on the aircraft cabin before each flight to ensure it is safe and clean for passengers.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greet passengers, answered questions, and help them locate their seats and stow luggage in appropriate location.
- Controlled flight environment by responding to disruptive passengers per FAA and federal regulations.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Respond to medical emergencies to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Observed passengers for intoxication or possible threat to safety.
- Cooperated with pilots and crew members while performing duties on board the plane.
Lead Beauty Advisor
Kohls Department Store
Port Chester
06.2021 - 02.2022
- Coach team members on how to provide exceptional customer service experiences.
- Recruit, train and manage a team of Beauty Advisors while setting performance goals.
- Provide customers with advice and develop connections to offer best-class service on a selection of makeup, skin care, hair care and fragrances.
- Open and close cash registers by counting money, separating charge slips and balancing drawers.
- Answer customer inquiries regarding product features, pricing, and availability.
- Ensure that customer service standards were met by providing excellent customer service skills.
- Watch for and recognized security risks and thefts to prevent or handle situations.
- Resolve customer complaints promptly and efficiently in a professional manner.
Airport Operations Agent
Jetblue Airways Corp
Westchester
04.2019 - 05.2021
- Greet and welcome passengers to the airport terminal and provide customer service to travelers by answering questions and addressing complaints.
- Monitor passenger check-in queues and ensured timely processing of travelers' tickets.
- Maintain a positive, empathetic and professional attitude towards customers at all times.
- Help customers with special needs to board and disembark from aircraft.
- Adjust flight itineraries and communicate changes for optimal safety and flow of operation.
- Respond promptly to emergency situations or incidents at the airport terminal.
Airports Operations Agent
Jetblue Airways Corp
Enderlin
11.2017 - 04.2019
- Greet and welcome passengers to the airport terminal and provide customer service to travelers by answering questions and addressing complaints.
- Monitor passenger check-in queues and ensured timely processing of travelers' tickets.
- Help customers with special needs to board and disembark from aircraft.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Airport Customer Service Agent
Spirit Airlines Inc.
Enderlin
02.2014 - 09.2017
- Greet and welcome passengers to the airport terminal and provide customer service to travelers by answering questions and addressing complaints.
- Monitor passenger check-in queues and ensured timely processing of travelers' tickets.
- Adjust flight itineraries and communicate changes for optimal safety and flow of operation.
- Respond promptly to emergency situations or incidents at the airport terminal.
- Maintained a positive, empathetic and professional attitude toward customers at all times.
- Operated various computer programs related to customer service operations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Trained new staff members on proper customer service techniques and policies.
- Inspect luggage for prohibited items prior to loading onto aircrafts.
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Educational Institution City Council Of Porvenir
Medellin, Colombia11-2012
US Embassy
Bogota Colombia Skills
- Note-taking techniques
- Language proficiency
- Voice control
- Fast thinking
- Intercultural sensitivity
- Passenger service
- First aid
- Reliability and punctuality
- Teamwork and cooperation
- Adaptability and flexibility
- Attention to detail
- Problem solving
Timeline
Language Interpreter
Cyracom International
02.2025 - Current
Guest Advocate
Target
10.2024 - Current
Flight Attendant
Spirit Airlines Inc.
02.2022 - 08.2024
Lead Beauty Advisor
Kohls Department Store
06.2021 - 02.2022
Airport Operations Agent
Jetblue Airways Corp
04.2019 - 05.2021
Airports Operations Agent
Jetblue Airways Corp
11.2017 - 04.2019
Airport Customer Service Agent
Spirit Airlines Inc.
02.2014 - 09.2017
High School Diploma -
Educational Institution City Council Of Porvenir
US Embassy