Joyce Sellers
Shaker Heights
Summary
Resourceful Call Center Representative with 10 years’ experience who consistently meets and exceeds productivity goals. Proven capacity to trouble shoots issues to resolve issues quickly. Maintains a high level of professionalism, patience, empathy and efficiency to minimize customer dissatisfaction and increase customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Center Associate
LIG solutions
10.2023 - 10.2023
- Interpret Medicaid and Medicare information during open enrollment.
Helpline Agent Tier 1
Apex systems
10.2022 - 05.2023
- Remotely assisting applicants in completing applications for disaster assistance within the United States and PR disaster areas
- Inbound calls from applicants requesting status and updating any information that applicant gives FEMA to complete their eligibility
- Navigating the helpline guide to research information to resolve outstanding issues for completion of eligibility.
Call Center Associate
Sedgwick
01.2022 - 05.2022
- Assisted ski pass holders with refunds or purchasing ski passes throughout the United States
- Explained in detail the different resorts passes and the cost.
Loyalty Care/CEC sales
Marriott International
02.2014 - 07.2021
- Responsibilities including processing reservations requests and support of basic loyalty and customer request
- Resolved any Marriott Bonvoy tier issues
- Addressed all of the guest queries in a polite, accurate and timely manner
- Interpreted all promotions based on the tier group
- Answered inquiries by effectively researching, locating and relaying information
- Fast paced inbounds calls.
Education
Bachelor of Science - Computer Science, & Accounting
Cleveland State University
01.2000
Certification
A
Timeline
Service Center Associate
LIG solutions
10.2023 - 10.2023
Helpline Agent Tier 1
Apex systems
10.2022 - 05.2023
Call Center Associate
Sedgwick
01.2022 - 05.2022
Loyalty Care/CEC sales
Marriott International
02.2014 - 07.2021
Bachelor of Science - Computer Science, & Accounting
Cleveland State University
A
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