Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Joyce SHI

Laguna Niguel,CA

Summary

Results-driven Assistant Consultant with expertise in market research and client relationship management. Proven ability in problem-solving and process improvement, enhancing operational workflows and driving customer satisfaction. Bilingual in English and Japanese, effectively leveraging communication skills to deliver customized solutions and facilitate team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant

GOLDEN TOUCH INC
08.2021 - 11.2025
  • Analyzed client needs to develop tailored consulting solutions.
  • Collaborated with cross-functional teams to enhance project delivery efficiency.
  • Conducted market research to identify emerging trends and opportunities.
  • Designed and implemented process improvements for operational workflows.
  • Property Management.
  • Assist in organizing events and conduct seminars for promotion.
  • Driving and shopping, all aspects of the teacher's life and logistical support.

Sales Executive

Heartland Payment Systems
10.2018 - 08.2021
  • Developed and maintained relationships with clients to enhance customer satisfaction and retention.
  • Conducted market research to identify new sales opportunities and improve product offerings.
  • Collaborated with marketing team to create promotional materials tailored to target audiences.
  • Delivered product presentations to prospective clients, demonstrating features and benefits effectively.

Education

Bachelor of Science - Japan Language And Culture

HUAQIAO UNIVERSITY
QUANZHOU,FUJIAN,CHINA
07-1998

Skills

  • Problem-solving
  • Quality assurance
  • Planning and execution
  • Cost analysis
  • English and Japanese

Accomplishments

CET-6

International Japanese Level 1

Certification

CET-6

International Japanese Level 1

Senior Psychological Counselor

Senior Family Education Instructor


Languages

English
Full Professional
Japanese
Full Professional

Timeline

Assistant

GOLDEN TOUCH INC
08.2021 - 11.2025

Sales Executive

Heartland Payment Systems
10.2018 - 08.2021

Bachelor of Science - Japan Language And Culture

HUAQIAO UNIVERSITY
Joyce SHI