Joyce SHI
Laguna Niguel,CA
Summary
Results-driven Assistant Consultant with expertise in market research and client relationship management. Proven ability in problem-solving and process improvement, enhancing operational workflows and driving customer satisfaction. Bilingual in English and Japanese, effectively leveraging communication skills to deliver customized solutions and facilitate team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant
GOLDEN TOUCH INC
08.2021 - 11.2025
- Analyzed client needs to develop tailored consulting solutions.
- Collaborated with cross-functional teams to enhance project delivery efficiency.
- Conducted market research to identify emerging trends and opportunities.
- Designed and implemented process improvements for operational workflows.
- Property Management.
- Assist in organizing events and conduct seminars for promotion.
- Driving and shopping, all aspects of the teacher's life and logistical support.
Sales Executive
Heartland Payment Systems
10.2018 - 08.2021
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Conducted market research to identify new sales opportunities and improve product offerings.
- Collaborated with marketing team to create promotional materials tailored to target audiences.
- Delivered product presentations to prospective clients, demonstrating features and benefits effectively.
Education
Bachelor of Science - Japan Language And Culture
HUAQIAO UNIVERSITY
QUANZHOU,FUJIAN,CHINA07-1998
Skills
- Problem-solving
- Quality assurance
- Planning and execution
- Cost analysis
- English and Japanese
Accomplishments
CET-6
International Japanese Level 1
Certification
CET-6
International Japanese Level 1
Senior Psychological Counselor
Senior Family Education Instructor
Languages
English
Full Professional
Japanese
Full Professional
Timeline
Assistant
GOLDEN TOUCH INC
08.2021 - 11.2025
Sales Executive
Heartland Payment Systems
10.2018 - 08.2021
Bachelor of Science - Japan Language And Culture
HUAQIAO UNIVERSITY