JOYCE SIMON
Pearland,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Grocery Shopper
Instacart
Pearland, TX
2025 - Current
- Executed efficient shopping routes to enhance customer satisfaction and reduce delivery times.
- Maintained accurate inventory records, ensuring product availability and minimizing stock discrepancies.
- Communicated effectively with customers to address inquiries and provide updates on order status.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Implemented best practices for order accuracy, achieving consistent positive feedback from clients.
Customer Service Associate
Kirklands Home Goods
Pearland, TX
12.2021 - 06.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
- Suggested product solutions based on individual customer needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate
Kirklands
Pearland, TX
10.2016 - 05.2017
- Guided customers through product and service options to enhance informed purchasing decisions.
- Executed accurate and efficient processing of customer orders.
- Managed merchandise displays, contributing to an inviting shopping environment and increasing sales potential.
- Collaborated with team members to address customer concerns promptly, fostering a positive store atmosphere.
- Conducted periodic audits of store displays to ensure compliance with company standards and visual merchandising guidelines.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Associate
Pier One Imports
Pearland, TX
06.2015 - 08.2016
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Offered suggestions to improve processes related to customer service activities.
- Kept work area neat, clean, and well-stocked at all times.
Education
Some College (No Degree) - Business marketing
Missouri Valley College
Marshall, MOSome College (No Degree) - Business
Southeast State University
Cape Girardeau, MOSkills
Communication
Problem solving
Product knowledge
Reflective listening
Passion
Timeline
Customer Service Associate
Kirklands Home Goods
12.2021 - 06.2022
Customer Service Associate
Kirklands
10.2016 - 05.2017
Customer Service Associate
Pier One Imports
06.2015 - 08.2016
Some College (No Degree) - Business marketing
Missouri Valley College
Some College (No Degree) - Business
Southeast State University
Grocery Shopper
Instacart
2025 - Current