Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Smith

Aguilar,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships

.

Successful professional service with 30+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Astute customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Friendly customer service and expert in all computer software.

Competent and driven to exceed goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of responsibilities. Motivated to learn, grow and excel with the company.

Overview

29
29
years of professional experience

Work History

Contact Call Center Representative

Boys And Girls Club Of Simi Valley
Simi Valley, CA
02.2016 - 03.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers by answering questions and responding to inquiries.
  • Educated customers on company systems, form completion and access to services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues and managed over 20 calls per day.

Youth Bus Driver

Boys And Girls Club Of Simi Valley
Simi Valley, CA
02.2016 - 03.2020
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record for 30+ years.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record and interpersonal relationships.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of bus for safe operation.
  • Obeyed federal, CA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Maintained CA driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
  • Followed schedules precisely to completely daily routes.

Transit Supervisor

The City Of Simi Valley
Simi Valley, CA
02.1992 - 03.2013
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment for over 30 employees.
  • Prepared variety of different written communications, reports and documents.
  • Worked with customers to understand needs and provide excellent customer service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Conducted research, gathered information from multiple sources and presented results.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Created plans and communicated deadlines to complete projects on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Education

Associate of Applied Business -

Moorpark College
Moorpark, CA

High School Diploma -

Chatsworth High School
Chatsworth, CA
06.1970

Skills

  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Patient and Empathetic
  • Computer Proficiency
  • Cultural Awareness and Sensitivity

Timeline

Contact Call Center Representative

Boys And Girls Club Of Simi Valley
02.2016 - 03.2020

Youth Bus Driver

Boys And Girls Club Of Simi Valley
02.2016 - 03.2020

Transit Supervisor

The City Of Simi Valley
02.1992 - 03.2013

Associate of Applied Business -

Moorpark College

High School Diploma -

Chatsworth High School
Joyce Smith