Erlinda Encinias
Aguilar,CO
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering over 15 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of a department.
Overview
30
30
years of professional experience
Work History
Department Manager
Safeway
09.2014 - 01.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Ringo's Market
06.1994 - 07.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Raton High School
Some College (No Degree) - Graphic Design
Denver Institute of Technology
Associate of Arts - Business Management
Eastern Gateway Community College
03.2024
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Expense Tracking
- Attention to Detail
- Multitasking
- Problem-Solving
- Positive Attitude
Painting, drawing, crafting and fishing
I enjoy painting and drawing, I find it very relaxing. Crafting has always been a hobby and fishing lets me enjoy the great outdoors of Colorado
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Safeway
09.2014 - 01.2024
Manager
Ringo's Market
06.1994 - 07.2013
Some College (No Degree) - Graphic Design
Denver Institute of Technology
Associate of Arts - Business Management
Eastern Gateway Community College
High School Diploma -
Raton High School
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