Slenna Yong
Fall River,MA
Summary
Productive Department Manager with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
5
5
years of professional experience
Work History
Department Manager
Hennes & Mauritz
North Dartmouth, MA
05.2022 - Current
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Proficiency in inventory management such as yearly inventory, RFID, back-stock routines and correcting truck information handling.
- I have development in cash point/ money handling as well as closing and opening routines of the store.
- Supported in running in Divided with my department manager with replenishment and rotation as well as having commercial development.
Full Time Sales Associate
H&M Hennes & Mauritz
Dartmouth
03.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Style Sales Associate
Target
Swansea, MA
09.2019 - 03.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Diman Regional Technical Highschool
Fall River, MA06.2017
Skills
- Problem-Solving
- Store Opening and Closing
- Stocking and Receiving
- Flexible Schedule
- Customer Service
- Upselling Techniques
- Merchandising Knowledge
- Retail Loss Prevention
- Merchandising
- Cash Handling
- Teamwork and Collaboration
- Time Management
- Cash Register Operation
- Reliable and Punctual
- Strategic Planning
- Team Player Mentality
- Excellent Communication Skills
- Stock Management
- Delegation and Supervision
- Scheduling and Time-Tracking
- Team Building and Motivation
- Leadership Skills
- Willingness to Learn
- Multitasking and Prioritizing
- Positive and Upbeat
- Creativity and Originality
Timeline
Department Manager
Hennes & Mauritz
05.2022 - Current
Full Time Sales Associate
H&M Hennes & Mauritz
03.2021 - 03.2022
Style Sales Associate
Target
09.2019 - 03.2021
Diman Regional Technical Highschool