Krisharyn Hughes Mungin
Sales Manager
Wharton,TX
Summary
Dynamic retail leader with a proven track record at Nordstrom, enhancing customer satisfaction and team performance through innovative training and development initiatives. Skilled in sales strategy and relationship management, I excel in driving results and fostering a collaborative environment, ensuring optimal inventory management and employee engagement.
Overview
12
12
years of professional experience
Work History
Department Manager
Nordstrom
09.2024 - 01.2026
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Enhanced team productivity by implementing streamlined workflow processes.
Manager, Sales and Customer Support
Macy’s
01.2014 - 11.2023
- Increased sales by developing and implementing effective sales strategies.
- Conducted detailed market analysis to identify potential opportunities for growth and expansion.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
Education
Cosmetology
01.1998
Skills
Team supervision
Customer service
Sales reporting
Performance management
Decision-making
Time management
Employee management
Problem-solving
Staff management
Work planning and organization
Task delegation
Relationship building and management
Training and mentoring
Coaching and mentoring
Vendor relationship management
Team leadership
Adaptability and flexibility
Training and development
Vendor management
Retail management
Customer engagement
Motivational leadership
Flexible schedule
Goals and performance
Product restocking
Employee performance evaluation
Personnel training and development
Rules and regulations
Innovation skills
Team building
Staff development
Sales expertise
Verbal and written communication
Staff recruitment
Employee engagement
Departmental activities
Department leadership
Workplace safety awareness
Retail
Active listening
Multitasking Abilities
Teamwork and collaboration
Effective communication
Multitasking
Team collaboration
Self motivation
Excellent communication
Problem-solving abilities
Staff training
Timeline
Department Manager - Nordstrom
09.2024 - 01.2026
Manager, Sales and Customer Support - Macy’s
01.2014 - 11.2023
Vogue College of Cosmetology - , Cosmetology