Joyce Smith

Management Telecommunications

Castro Valley,CA

Summary

Telecommunications professional with 16 years of experience in dynamic team environments. Proven track record in improving network performance, implementing strategic solutions, and leading cross-functional projects. Dedicated to fostering a collaborative work environment that celebrates team accomplishments through effective communication and teamwork.

Overview

years of professional experience

Certification

Language

Work History

Telecommunications Professional

Xfinity Comcast

02.2009 - Current

LED AND DEVELOPED HIGH-PERFORMING TEAMS ACROSS MULTIPLE LOCATIONS, CONSISTENTLY EXCEEDING SALES TARGETS AND CUSTOM INCREASED SALES YEAR-OVER-YEAR THROUGH STRATEGIC PLANNING, TEAM MOTIVATION, AND OPERATIONAL IMPROVEMENTS.
CO-LED A FEMALE MENTORSHIP PROGRAM AND SERVED AS A LEADER OF AN EMPLOYEE RESOURCE GROUP, PROMOTING INCLUSIVITY.
CERTIFIED HIRING MANAGER FOR FRONTLINE ROLES IN CALIFORNIA, ENSURING TOP-TIER TALENT ACQUISITION AND ONBOARDING.
WON COACH OF THE YEAR 2023.
6 PROMOTIONS (FRONTLINE TO LEADERSHIP ROLES/CROSS FUNCTIONAL ROLES).
WON CIRCLE OF SUCCESS AWARD Q3 2023 FOR CUSTOMER EXPERIENCE.
REPEAT CIRCLE OF SUCCESS AWARD WINNER Q2 FOR FEMALE MENTORSHIP PROGRAM 2025.
ONE OUT OF TWO LEADERS SELECTED TO ATTEND LISTENING SESSION FOR CEO.

Education

High School Diploma -

Hayward Highschool

Hayward, CA

05.2001 -

Skills

Strategic Planning & Execution
Sales Growth & Revenue Optimization
Talent Development & Mentorship
Operational Excellence
Hiring & Onboarding
Ability to Inspire and Motivate
Change Management

Diversity, Equity & Inclusion (DEI) Leadership
Adaptability & Agility
Emotional Intelligence
Strategic Thinking
Leadership/Mentorship

Customer support

Sales support

Accomplishments

Coach of the Year, 03/01/23
Promotions, 6 Promotions (Frontline to Leadership Roles/Cross Functional Roles)
Circle of Success Award, 09/01/23, For Customer Experience
Circle of Success Award, 06/01/25, Repeat Winner for Female Mentorship Program
Listening Session, One out of two leaders selected to attend for CEO

Certification

Hiring Manager CA

Q1 Circle of success winner 2025

6 promotions under my belt, won coach of the year 2023, FeLevation chair cohort 1,2 &3, Co-lead for BEN board and 1 leader chosen out of 2 to represent for CA for our CEO annual listening session.

Timeline