Summary

Overview

Work History

Education

Skills

Timeline

JOYCE SUAREZ

Adelanto ,CA

Summary

Results-oriented and accomplished advertising professional with solid understanding of digital marketing industry, customer habits and related fields. Forward-thinking and resourceful with superior work ethic and good leadership, problem-solving and project management abilities.

Overview

16

16

years of professional experience

Work History

Digital Operations Manager - Investment

EssenceMediacom

05.2022 - 12.2024

Developed and maintained relationships with clients, key stakeholders and partners to to support digital buying efforts.
Collaborated with cross-functional teams, including marketing, sales, and finance to ensure successful execution of digital buying initiatives while managing a team to execute agreed-upon campaign plans and goals with minimal to negligible variance of clients' budget.
Created and maintained documentation for processes, policies, and procedures.
Managed budgets, timelines, and resources for multiple projects, ensuring timely delivery and optimal results.

Ad Operations Lead

Affinity Express Inc

01.2020 - 04.2022

Assisted with development, training and launch of the company's web-based Media Planning tool that would increase each media planner's productivity by 20%.
Managed a team for one of the largest accounts of the company ensuring that everyone is up-to-date with the client, product and campaign.
Developed and launched process improvements to ensure quality is at goal of 95%.
Supported Learning and Development and Quality Team with alignment and update of client and product documentation.
Enhanced team productivity by providing ongoing training and development opportunities.

Programmatic Media Specialist/Sales Coordinator

Affinity Express Inc

08.2018 - 01.2020

Developed digital marketing plans for clients, providing recommendations based on their objectives that would result in 0.12% or higher engagement or 3% conversion.
Streamlined operational processes and workflow to increase efficiency of team performance.
Collaborated with cross-functional teams to ensure that creatives are delivered and campaigns are launched on time and performing.
Communicated with Account Managers and clients, providing updates, reports and other key information of the campaign.

Senior Graphic Designer

Affinity Express Inc

01.2011 - 01.2018

Mentored junior designers to foster their professional growth and enhance team productivity.
Evaluated design resources such as software tools and vendors based on effectiveness and cost-efficiency.
Delivered high-quality designs on tight deadlines, ensuring client satisfaction and repeat business.

Customer Service Lead

Results Companies

04.2009 - 01.2011

Resolved customer service issues using company processes and policies and provided updates to customers.
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

Bachelor of Arts -

University of Santo Tomas, Manila, Philippines

03.2008

Skills

Paid acquisition (Facebook, LinkedIn, Instagram, Programmatic Display and Retargeting)
Performance reporting
Campaign Management
Customer experience management
Email marketing

Campaign Manager 360
Photoshop, Illustrator, Animate
Animation, Logo Design, Graphics
Google Docs, Microsoft Suite

Timeline

Digital Operations Manager - Investment - EssenceMediacom

05.2022 - 12.2024

Ad Operations Lead - Affinity Express Inc

01.2020 - 04.2022

Programmatic Media Specialist/Sales Coordinator - Affinity Express Inc

08.2018 - 01.2020

Senior Graphic Designer - Affinity Express Inc

01.2011 - 01.2018

Customer Service Lead - Results Companies

04.2009 - 01.2011

University of Santo Tomas - Bachelor of Arts,