Joyce “Sunny” Yellen
Palm Coast,FL
Summary
Resourceful, highly skilled manager in the Real Estate, property management and home building industry. Adaptable, self-directed individual with excellent organizational and interpersonal skills. Confident and effective in uncovering customer needs and determining directing them appropriately.. Ability to direct and manage office operations and retain customer accounts. Positive, motivated, ethical, trustworthy and discreet. Natural ability to connect to individuals of all levels and temperaments and make them feel comfortable and at ease.
Overview
15
15
years of professional experience
Work History
Office Administration Assistant
Weichert Realtors
Ormond Beach, Florida
07.2017 - Current
- Coordinated administrative functions to support team efficiency and productivity. to management team members.
- Provided administrative support to ensure efficient operation of the office.
- Managed incoming mail, emails, and phone messages for timely routing.
- Organized files, contracts, and office supplies for smooth administration.
- Organized files, developed spreadsheets, and processed documents to streamline organizational workflow.
- Ordered office supplies to maintain adequate inventory levels for daily operations. and managed inventory to ensure a well-stocked office.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Updated property records and listings in MLS and office systems.
Front Desk Coordinator
First Florida Insurance
Palm Coast
08.2016 - 01.2017
- • Greeted visitors at First Florida Insurance front desk, ensuring a welcoming atmosphere and addressing customer inquiries promptly.
- • Answered incoming calls, handled customer questions, and routed callers to proper department or staff member.
- • Completed administrative tasks including document filing, report preparation, and database updates to maintain efficient office operations.
- • Monitored inventory levels and ordered low-stock supplies, ensuring uninterrupted support for organized office functions.
Property Mgr. / Sales
1st Global Realty, LLC
Palm Coast
02.2015 - 09.2016
- Managed day-to-day operations for 1st Global Realty residential properties and tenant service needs.
- Collected rent payments from tenants to ensure timely financial management. from tenants to cover maintenance, repair costs, and other expenses.
- Coordinated maintenance requests with vendors and property staff to ensure timely resolution of tenant issues.
- Addressed resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits, and payments.
- Reviewed rental applications, completed background checks, and approved or denied prospective tenants based on set criteria.
- Completed periodic property inspections to support safety regulation and tenant requirement compliance.
- Executed evictions according to state laws and procedures, ensuring compliance and protecting property interests.
- Issued non-payment notices to delinquent tenants according to lease, county, and state regulations.
- Met with prospective tenants to show properties and review applications or sign leases.
- Negotiated leases, rental agreements, and other property management contracts.
- Coordinated with vendors to secure services such as repairs, renovations, and landscaping.
- Applied rent payment policies and pursued delinquent accounts through phone calls and personal visits.
- Fostered strong working relationships with owners and tenants, minimizing conflicts and enhancing tenant satisfaction.
- Collected rent payments from tenants to ensure timely financial management. from tenants to cover maintenance, repair costs, and other expenses.
Property Mgr.
Sunburst Realty Group
Palm Coast
03.2012 - 10.2014
- - Followed up with delinquent tenants to ensure timely rent collection.
- - Assisted with rent collection and management of delinquency notices and payment tracking for Sunburst Realty Group.
- - Maintained accurate records for financial transactions, including rent collections, security deposits, and other income sources.
- - Maintained accurate tenant and unit information to facilitate effective property management. to keep housing database current.
- - Responded to resident complaints and routed maintenance requests for quick action.
Education
Florida State Brokers License
Florida01-2002
Loan Signing Agent Certificate State of Florida -
Loan Signing System
On-line01-2021
Schenectady County Community College
Schenectady, NYSkills
- Administrative support
- General Office Operations
- Microsoft Office /Excel
- Records management
- Attention to detail
- Customer service
- Issue Resolution
- Customer Needs Analysis
- Project/ Budget Management
- Account Reconciliation
- Confidentiality handling
- Verbal and written skills
Timeline
Office Administration Assistant
Weichert Realtors
07.2017 - Current
Front Desk Coordinator
First Florida Insurance
08.2016 - 01.2017
Property Mgr. / Sales
1st Global Realty, LLC
02.2015 - 09.2016
Property Mgr.
Sunburst Realty Group
03.2012 - 10.2014
Florida State Brokers License
Loan Signing Agent Certificate State of Florida -
Loan Signing System
Schenectady County Community College