Joyce Taylor
Mansfield,OH
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
Work History
Dispatcher
Dubs Trucking LLC
04.2021 - Current
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Maintained updated and detailed records of calls in physical and electronic database.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
Associate of Applied Science - Criminal Justice
North Central State College
Mansfield, OH06.2017
Skills
- Dispatch software
- Route Navigation
- Customer Service
- Strategy Development
- Route Planning and Adjustment
- Speech Clarity
- Critical Thinking
- Distance Estimation
- Customer Relations
- Data Entry
- Call Center Software
- Customer Relationship Management
Timeline
Dispatcher
Dubs Trucking LLC
04.2021 - Current
Associate of Applied Science - Criminal Justice
North Central State College