Joyce T. Mullen
Pensacola,FL
Work Preference
Summary
Experienced and highly driven Compliance Officer with a proven record of accomplishment in helping to lead companies by ensuring their regulatory reporting and daily operations is functioning in compliance with the local, state, national and international rules and regulations. With more than 20 years of senior leadership in compliance and operational experience for the regulatory oversight for-profit publicly traded and privately owned educational institutions, strategic positioning, acquisition budgeting and strategic planning with both start-up and growth organizations. Results oriented decisive leadership with proven success in management, accreditation regulatory relations, strategic thinking and problem solving. Highly skilled in analyzing existing operations and implementing strategies, processes and technologies to improve productivity and efficiency. Tendency to thrive in dynamic and fluid environment while remaining pragmatic and focused.
Overview
24
24
years of professional experience
Work History
Chief Compliance Officer
Recording Radio Film Connection Inc.
04.2017 - 10.2025
- Responsible for strategic planning and execution of assigned projects to ensure compliance with state education codes and regulations to national and regional accreditation and guidelines. Provided leadership and support assistance to sub-departmental leaders in furtherance of institutional goals and growth.
- Served as the corporate subject matter expert in issues relating to policies procedures and processes in all operational and regulatory areas. Established formalized Policies, Procedures and Processes for each area of responsibility and accountability. Provided training and monitoring adherence to ensure implementation.
- Organized and served on the corporate Executive Committee with the purpose of materially determining weaknesses and strengths of the organization. Developed definitive plans with measurable benchmarks holding managers responsible and accountable. Initiate corrective actions in dealing with noncompliance situations by creating realistic and verifiable plans to correct the noncompliance.
- Ongoing monitoring of the financial status of the organization ensuring compliance with the required financial ratios of the state licensing agencies the accrediting agencies and the US Department of Education. Presented quarterly financial reporting to state licensing agencies as required while monitoring and maintaining security bonds and annual filings with the secretaries of state.
- Development, publication and distribution of company operation manuals and handbooks along with relevant compliance documents to internal and external partners as necessary. Monitor and review company owned social media sites for compliance standards and protocols.
- Assigned as the Liaison on behalf of the corporation for all state licensing agencies correspondence and submissions to promote overall positive business relations. This included all state license renewals, annual reporting, state compliance inspections financial reporting, submission of Audited Financial Statements and the development of new program and program modification applications.
Chief Operating Officer
EduDyn Systems Inc.
04.2013 - 10.2015
- Responsible for managing the logistics associated with running the business and carrying out the company’s essential duties. Demonstrate a complimentary and supportive role to the CEO management style and the mission of the corporation. Oversee all of the organizations activities and ensure that the existing business infrastructure has the capacity to achieve the company’s strategic goals.
- The corporation owned and operated three autonomous locations in different cities within the state of Texas. These three campus presidents reported directly to the chief operating officer and chief executive officer. With collaborative efforts, the project scope was outlined with established benchmarks to align the operational and accreditation standards for the three locations.
- Establish and maintain efficient leadership and management organizational structures as well as administrative and operational procedures. This was accomplished with the development of an active executive committee represented by a departmental director for each area of operations. During each scheduled meeting each director would present updates from their departments identifying pertinent issues/needs such as staffing, budgeting, student success and outcomes, equipment needs, academic achievement and satisfactory progress, student employment opportunities and other topics as needed.
- Participate in the hiring process with all departmental directors. This provided an opportunity to get acquainted with a new team member prior to onboarding. Conduct the final interview and training with business administrators who were hired to create organized systems for completing their department key functions.
- Conducted in-person performance assessments while auditing various workplace processes determining the strength and weaknesses of each campus and the operational departments.
- Conducting exit interview with the directors to outline the areas of weakness and establish the process for development of corrective action plans.
- Establish written guidelines for each location which were incorporated into the Institutional Effectiveness Plans (IEP) while implementing new strategies to improve efficiency and communication across all parts of the organization. These plans included goals for expanding the footprint of facilities and educational program offerings both in a residential and online modality while driving sustainable growth and minimizing losses.
- Review and evaluation of operational and management reports from the campus presidents while maintaining compliance of the corporation with the state regulatory agencies. Corporate representative with Texas Workforce Commission, Texas Coordinating Board of Higher Education, Texas Nursing Boards, and Texas State Approving Agency for Veterans Affairs.
Managing Director of Regulatory Affairs and Compliance Operations
Education Management Corporation Inc.
06.2012 - 10.2015
- Responsible for strategy and tactics to ensure compliance with the Company and its institutions with accreditation standards, state licensing agencies, veteran affairs, student achievement outcomes, student and federal immigration laws and regulations.
- EDMC operated 10 locations, the regulatory landscape included 8 OPEID numbers with the US Department of Education, 37 State Licensing Agencies, 53 authorizing/licensing agencies in 42 states and 20 secondary state approval agencies (state board of nursing, teacher certificate boards) for 44 program approvals. State Veteran Affairs Agencies totaled 81, with 93 campuses approved for participation. EDMC was accredited by 30 national, regional and programmatic accreditation agencies which collectively regulate more than 275 programs. In addition, 79 campuses are regulated by the Student and Exchange Visitor Information System (SEVIS) of the US Department of Homeland Security. EMCS’s institutions hold more than 844 separate approvals from these 36 agencies.
- Developed and rolled out the Regulatory Calendar which proved to be an effective tool for senior management to prioritize and monitor the status of readiness of the campus(es). This calendar identified projected dates of the project planning along with the resources required for quality and timely submission of items noted within the regulatory landscape.
- Served as the corporate subject matter expert in issues relating to assigned regulatory areas. Primary contact for EDMC Education Systems with respect to regulatory planning and support. Provided overall operations leadership in coordination of day-to-day regulatory activities.
- Provided project management leadership and oversight for department wide projects and company initiatives. Developed and implemented regulatory strategies (including risk assessment) to advise corporate staff and operating unit executive on operations issues to ensure compliance with guidelines of state licensing, veteran agencies, SEVIS and accreditation regulations. Active member of the EDMC Executive Committee and served as department representative in meetings with other departments.
- Supported overall management of department affairs and activities of the Corporate Regulatory Affairs and Compliance Department. Provided guidance on management activities including but not limited to annual budgeting and monthly re-forecasting, human resource issues and policy development and implementation.
- Served on the Corporate Student Appeal Board along with the senior legal counsel and the director of internal audit. This board was formulated to review all formal student complaints after the campus failed to remedy the concern. The appeal process allowed students to appeal the decision of the campus for a final resolution at the corporate level.
- Participated in joint meetings which were led by corporate internal audit and attended by the specific campus and the compliance team. Observing these sessions allowed compliance to work directly with the campus in addressing the audit findings and creating a corrective action plan for implementation.
- Developed in conjunction with human resources staff a Career Ladder for the compliance department consisting of 6 Vice Presidents and 56 specialized staff members. The career ladder was circulated throughout the department to alert employees of their next potential promotions and salary increases based upon performance.
Vice President of Accreditation (National, Regional and Programmatic)
Education Management Corporation Inc.
09.2010 - 06.2012
- Responsible for ensuring that EDMC’s institutions meet the requirements for programmatic accrediting agencies that accredit its institutions programs and for advancing the relationship of EDMC’s institutions with those agencies.
- Also responsible for ensuring regulatory compliance regarding programs whose graduates seek licensure or certification to ensure that the program meets applicable requirements and that EDMC’s institutions properly disclose to students and prospective students the nature and extent of eligibility for licensure/certification.
- Works directly with senior academic affairs offices and department deans at both the education systems and campus levels.
- Communicate regularly with and coordinate activities with the sub-department heads responsible for institutional accreditation and state licensure.
Chief Compliance Officer
Vatterott Education Centers Inc.
06.2006 - 07.2009
- Oversee the overall compliance of the institutions within the corporate organization. A total of 21 campuses are included within the organizations network. Contribute to protection of the company’s reputation, regulatory risks and investors through participation in the monitoring, identification, reporting and management of regulatory and marketing risks and through proactive support to specific business areas.
- Campus Partnerships with school management to facilitate on-going compliance of their systems/procedures/processes with relevant statutory, contractual and internal regulations, and provide general compliance support. Analyze ongoing Regulatory Requirements and Conduct Business Rules establishment plans and responsibilities to assist the business in establishing relevant procedures and processes. Furthermore, analyze and assess implications of new regulatory development and advise/support the business accordingly. Provide compliance support to school management by answering queries and solving problems. Assess training needs provide support to the business.
- Input into the design and carry out a comprehensive compliance monitoring plan, participating in implementing regulatory risk controls. Maintain Compliance Monitoring Calendar, conduct reviews; document findings conclusions and provide recommendations. Attend relevant meetings in order to assess any areas of business regulatory risks, highlight risks and liaise with business area contacts to improve risk controls.
- Coordinate required regulatory actions to accomplish educational program development and expand operations. Manage relationships with Local Regulators, Authorities or Trade Associations as required. Assist in the preparation of Board reports.
- Coordinate collection of regulatory documents to be housed in the newly formed compliance library. The compliance library included all due diligence documentation for the acquisition of the corporation. Vatterott Colleges were acquired by a publicly traded corporation.
Corporate Senior Vice President of Compliance
Career Education Corporation
10.2004 - 06.2006
- The Senior Vice President of Compliance oversees the Corporate Compliance Program for a designated group of schools, colleges and universities, which are overseen by a specific Group President. The Senior Vice President of Compliance reports to the Chief Compliance Officer, is a member of the senior compliance management team, and directly supervises the campus-level Director of Compliance at each campus. The position ensures that the schools in the group and their employees are in compliance with the rules and regulations of state and federal regulatory agencies and accrediting bodies, that company policies and procedures are being followed, and that the behavior in the schools in the group and their employees meet the company’s Standards of Conduct.
- CEC operated 86 campuses across multiple states under several name brandings. Each campus was licensed by the state of origin, accredited based upon program and degree status, approved by state veterans affairs and regulated by the Student and Exchange Visitor Information System (SEVIS) of the US Department of Homeland Security.
- Recommends and assists in the development and revision of new and existing policies and procedures for the general operation of the Corporate Compliance Program and its related activities to prevent illegal, unethical, or improper conduct, manages day-to-day operation of the Program.
- Reviews periodically and recommends updates to the Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees. Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the group are being evaluated, investigated, resolved and reported to duly authorized enforcement agencies as appropriate and/or required.
- Develop and oversee a system which uniformly evaluate and respond to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct and recommends the appropriate procedures for handling any violations within the group.
- Implements/Develops corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
- Institutes and maintains an effective compliance communication program for the Group President’s along with the senior management team. Presentations include real-time results.
- Monitor compliance activities within the assigned group(s) of schools in order to communicate potential areas of compliance vulnerability and risk to appropriate corporate-level departments as a means for on-going policy development and revision.
- Provides reports on a regular basis as directed or requested, to keep the Senior Vice President of Compliance informed of the operations and progress of compliance efforts within the group.
- Consults with the corporate attorneys as needed to resolve difficult legal compliance issues, provides appropriate technical support in legal matters, and serves as an expert on compliance issues, where requested by the chief compliance officer.
- Supervises mentors and supports the campus-level Directors of Compliance, identifies training needs and provides opportunities for their professional growth and development.
Corporate Director of Accreditation and Programs
Career Education Corporation
06.2002 - 10.2004
- All accreditation activities for the CEC school network include but are not limited to administrative oversight of 78 campuses by conducting mock accreditation visits to review all areas of compliance, review and approve institutional publications, catalogs, student and faculty handbooks.
- Provide assistance and review of documentation for campuses seeking a renewal of accreditation with national, regional and programmatic accrediting agencies.
- Review and approve all new educational programs and/or program modification while monitoring and advising content of current programs in a formal program review process.
- Coordinate with other senior managers and develop strategies to maintain quality outcomes. These outcomes are used to measure the effectiveness of the program and campus.
- Refine systems to ensure future growth of all areas related to compliance. Co-manage the Director of Compliance retained at each CEC location.
Regional Director of Compliance
International Academy of Design and Technology
01.2002 - 06.2002
- All accreditation and financial aid compliance related activities for the three campuses. Assist in the implementation of the corporate goals and objectives of the school by coordinating, overseeing and directing the daily operations and administration of the Compliance and Financial Aid Department and to develop and maintain systems that will enhance the integrity of the department and the school.
- As project manager for reaccreditation, coordinate the renewal applications, and accreditation materials for both the main campus and two branch locations. Main and branch campuses were awarded reaccreditation with maximum grants.
Skills
- Visionary Leadership
- Collaborative and Approachable
- Operations Management
- Mentoring, Training and Coaching
- Superior Project Management Skills
- Successful Productivity/Process Improvement
- Industry Standard Policy/Procedure/Process Development
- Resourceful and Analytical with Exceptional Communication Skills
- Aptitude in Problem Solving and Decision Making
- Assessment of Institutional Effectiveness and Ongoing Strategic Planning
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
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morning
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evening
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Accomplishments
- Collaborated with team of six in the development of RACER (Regulatory Affairs Compliance Educational Records)
- Supervised team of fifty-six staff members.
- Appointed by the Commission of Southern Association of College and Schools/Commission of Occupational Education to the Appeal Board for a four-year term.
- Elected to serve on the Intermediate Review Committee for two National Accrediting Agencies.
- Served as Team Leader of the accrediting team conducting peer review visits.
- Served as an Occupational Specialists during multiple institutional peer review visits.
Timeline
Chief Compliance Officer
Recording Radio Film Connection Inc.
04.2017 - 10.2025
Chief Operating Officer
EduDyn Systems Inc.
04.2013 - 10.2015
Managing Director of Regulatory Affairs and Compliance Operations
Education Management Corporation Inc.
06.2012 - 10.2015
Vice President of Accreditation (National, Regional and Programmatic)
Education Management Corporation Inc.
09.2010 - 06.2012
Chief Compliance Officer
Vatterott Education Centers Inc.
06.2006 - 07.2009
Corporate Senior Vice President of Compliance
Career Education Corporation
10.2004 - 06.2006
Corporate Director of Accreditation and Programs
Career Education Corporation
06.2002 - 10.2004
Regional Director of Compliance
International Academy of Design and Technology
01.2002 - 06.2002