Joyce Tolbert
Birmingham
Summary
Claims and customer service professional with extensive experience in supporting policyholders in insurance and healthcare. Expertise in policy review, claims processing, and documentation, ensuring compliance and accuracy. Recognized for clear communication and effective resolution of complex issues in high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DS Inside Sales
National General Insurance Company
05.2026 - Current
- Developed strong relationships with clients to understand their insurance requirements.
- Conducted policy reviews to ensure adequate coverage and compliance with regulations.
- Provided customers with information regarding plan features, pricing, and availability.
Business Development Advisor
Ultimate Medical Academy (UMA)
03.2025 - 04.2025
- Served as a primary point of contact for students and employer partners, resolving inquiries via phone and email.
- Reviewed and documented information accurately to support case resolution and follow-up.
- Managed multiple cases simultaneously while meeting deadlines and service standards.
State Farm Team Member
State Farm Insurance
12.2022 - 08.2023
- Supported customers with policy updates, billing questions, and general service needs.
- Ensured customer and policy data was accurate and compliant with procedures.
- Provided consistent, solution-focused service while managing multiple priorities.
Automobile Claims Support
State Farm Insurance
07.2019 - 08.2022
- Assisted policyholders with auto claims inquiries, providing updates on claim status, addressing coverage questions, and clarifying documentation requirements to ensure understanding.
- Reviewed policies and verified claim details to ensure accuracy and compliance.
- Provided empathetic and professional service in a fast-paced, high-volume environment, enhancing customer experience.
- Maintained comprehensive claim notes, safeguarding sensitive personal and financial information while ensuring accuracy and compliance.
Education
Medical Billing and Coding -
Virginia College
01-2014
Skills
- Sales strategy
- Lead generation
- Sales negotiation
- Customer engagement
- Data accuracy
- Problem-solving
- Team collaboration
Certification
- Personal lines
Timeline
DS Inside Sales
National General Insurance Company
05.2026 - Current
Business Development Advisor
Ultimate Medical Academy (UMA)
03.2025 - 04.2025
State Farm Team Member
State Farm Insurance
12.2022 - 08.2023
Automobile Claims Support
State Farm Insurance
07.2019 - 08.2022
Medical Billing and Coding -
Virginia College