Desired Job Title
Case Management SpecialistMember Service RepresentativePorting SpecialistWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridLocation: Renton, WA, USSeattle, WA
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
JOYCE TOLSON
Renton,WA
Work Preference
Summary
Driven professional with a proven track record in case management and customer service, notably at Kaiser Permanente. Excelled in resolving complex customer issues using Microsoft Office Suite and exceptional communication skills. Demonstrated adaptability and dedication, enhancing customer satisfaction and streamlining resolution processes.
Overview
5
5
years of professional experience
Work History
Case Management Specialist
AppleOne Employment/ Neology
Renton
10.2023 - 12.2025
- To resolve the customer's claim insert text here.
- To communicate with the customer clear and accurate information rearing their claim or account inquires.
- Based on the customers history and data to provide them a path for resolution for their claim or inquiry.
- To report any system issues to the project leads.
Member Service Representative
Kaiser Permanente
Renton, WA
03.2021 - 04.2023
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Give the members their current benefits they had with their Medicare Advantage package.
- Took payments for the members premiums or their co-payments for their providers.
- Used SPOT their intranet system they used to look up their benefits or different procedures being done.
- Used EPIC their main interface system they used for billing.
- Used Microsoft TEAMS for all of the team huddles to discuss the day duties, and also to talk with team members of Kaiser.
Porting Specialist
Ziply Fiber
Everett, WA
08.2020 - 03.2021
- Helped with porting phone numbers into Ziply Fiber using various different programs that they had us creating locate service requests from several carriers.
- Managed and submitted phone number order requests for local rate centers.
Education
No Degree - A+ Certification
Clover Park Technical College
Lakewood, WAGED - undefined
Renton Technical College
Renton, WA10-1995
Skills
- Proficient in Microsoft Office Suite
- Active Listening
- Adaptability
- Attention to detail
- Collaboration
- Conflict resolution
- Empathy
- Time management
- Stress Management
- Communication
- Dedication
- Client advocacy
- Regulatory compliance
- Data collection
- Ethical practice
Timeline
Case Management Specialist
AppleOne Employment/ Neology
10.2023 - 12.2025
Member Service Representative
Kaiser Permanente
03.2021 - 04.2023
Porting Specialist
Ziply Fiber
08.2020 - 03.2021
GED - undefined
Renton Technical College
No Degree - A+ Certification
Clover Park Technical College