Joyce Welshhans
H&R Block
Hurricane,WV
1
Certification
21
years of professional experience
Dynamic District General Manager with a strong record in operations management, team leadership, and client experience enhancement. Proven ability to drive revenue growth and streamline processes across multiple locations.
Work History
District General Manager
13 Years 11 Months- Developed and implemented strategic initiatives to enhance client experience and drive revenue growth.
- Analyzed financial performance, identifying trends to inform strategic decision-making and resource allocation.
- Mentored district managers, promoting best practices in service delivery and operational efficiency.
- Led district operations, ensuring compliance with company policies and regulatory requirements.
- Coordinated training programs for staff, improving knowledge of tax regulations and customer service standards.
- Streamlined processes across multiple locations, enhancing workflow efficiency and reducing turnaround time for client services.
- Interviewed and hired seasonal staff for 22 locations.
- Led the District the last 2 years and achieved all financial and client targets.
District General Manager
4 Years 4 Months- Improved customer satisfaction levels by addressing concerns and implementing feedback-driven improvements.
- Oversaw performance evaluations, leveraging feedback to support professional development within the district team.
- Collaborated with other District General Managers to share best practices, driving organizational success across multiple regions.
- Enhanced employee performance through comprehensive training programs and regular evaluations.
- Managed crisis situations effectively, mitigating potential harm to the organization and maintaining a strong public image.
- Led strategic planning efforts that set long-term goals for both short-and long-term success within the district region.
- Conducted regular site visits to assess operations on-location, identifying areas for improvement or necessary support from headquarters staff members.
- Achieved revenue growth with targeted sales initiatives and effective marketing strategies.
- Managed budgeting process for the entire district, monitoring expenditures closely to ensure fiscal responsibility.
District Manager
2 Years 6 Months- Developed and implemented strategic plans to enhance market presence and drive revenue growth.
- Led regional operations, improving efficiency and client service standards across multiple locations.
- Mentored district staff, fostering professional development and enhancing team performance.
- Analyzed financial reports to identify trends, optimize budgets, and ensure profitability targets were met.
- Conducted regular performance evaluations, providing constructive feedback to improve individual and team outcomes.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
High School Diploma
Skills
Operations management
Strategic planning
Sales leadership
Marketing campaigns
Revenue growth strategies
Brand management
Team leadership
Team collaboration
Time management
Attention to detail
Teamwork
Teamwork and collaboration
Certification
- [Area of expertise] License - [Timeframe]
Timeline
District General Manager
H&R Block
09.2012 - 08.2026Read More
District General Manager
H&R Block
05.2008 - 09.2012Read More
District Manager
H&R Block
11.2005 - 05.2008Read More
Southeast High
High School Diploma
Read More
Quadfecta winner 2 years, DGM of the year 2025
I was a leader in achieving the goals for the district in clients, revenue, product sales and EBITDA. Two years in a row with a 3.7% increase in overall targets for the fiscal year.