Joyce West
Reno,NV
Summary
Casino marketer seeking to transfer skills. Devoted to giving every customer a positive and memorable experience. Strong work ethic and interpersonal skills.
Overview
10
10
years of professional experience
Work History
VIP Casino Host
Grand Sierra Resort and Casino
Reno, NV
05.2022 - 10.2022
- Explained loyalty program to players to incentivize increased visitation and loyalty.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Promoted players' club by walking casino floor and signing up new guests.
Casino Host
Harrah's Casino
Reno, NV
05.2016 - 08.2021
- Provided a variety of customer services including hotel, airline,limo, events and dining reservations.
- Utilized Salesforce to create marketing lists for target events and air programs.
- Developed relationships with customers by providing exceptional service and offering incentives to encourage repeat visits.
VIP Hospitality Host
Harrahs Reno
Reno, NV
06.2012 - 05.2016
- Fostered satisfaction through RTCM app to meet new and existing players on casino floor
- VIP office administrative duties supporting the Casino Host team including phones and reservations
Skills
- Marketing
- Detail Oriented
- Customer service expertise
- Guest Relations
- Loyalty programs
- Teamwork and Collaboration
Timeline
VIP Casino Host
Grand Sierra Resort and Casino
05.2022 - 10.2022
Casino Host
Harrah's Casino
05.2016 - 08.2021
VIP Hospitality Host
Harrahs Reno
06.2012 - 05.2016