Joyce “Darlene” Clark
Elizabethton,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
6
6
years of professional experience
Work History
Manager
Travelers Inn
08.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Manager
McDonald's Restaurant
12.2020 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Call Agent
Agero
02.2019 - 03.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained contact with customers to request referrals.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Claims Agent
Teleperformance
08.2017 - 02.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked level and type of coverage and evaluated contracts.
Education
No Degree - Business Administration
East Tennessee State University
Johnson City, TNAccounting
Indiana Wesleyan University
Marion, INSkills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
As a Hobby I am a Professional Clown;
I create amazing balloon creations
Timeline
Manager
Travelers Inn
08.2022 - 09.2023
Manager
McDonald's Restaurant
12.2020 - 10.2022
Call Agent
Agero
02.2019 - 03.2020
Claims Agent
Teleperformance
08.2017 - 02.2019
No Degree - Business Administration
East Tennessee State University
Accounting
Indiana Wesleyan University
Similar Profiles
Yolanda BibriescaYolanda Bibriesca
Housekeeper at Travelers Inn & SuitesHousekeeper at Travelers Inn & Suites
Gillian WashburnGillian Washburn
Housekeeper at Travelers Inn & SuitesHousekeeper at Travelers Inn & Suites
Brittany WimmerBrittany Wimmer
Onsite Manager at Travelers Inn of Elizabeth CityOnsite Manager at Travelers Inn of Elizabeth City