Joyce(Jiaxin) Chen
Oregon City,OR
Summary
- Efficient Office Assistant with four years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
- Forward-thinking strategic manager and leadership professional with top-secret security clearance seeking to leverage background into a human resources administration role with a progressive organization.
- Experienced staff accountant with two years of experience providing administrative, clerical and project support . Enterprising and well-organized with good project management skills. Sophisticated understanding of accounting systems and procedures.
Overview
13
13
years of professional experience
Work History
Staff Accountant
United CPAs & Co., LLC
Portland, OR
12.2020 - 01.2023
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Supported efficient accounting operations with high-quality administrative support.
- Processed payroll for client in accordance with established guidelines.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Reconciled client's bank statements and bookkeeping ledgers.
- Participated in special projects as needed.
Tutoring Center Office Assistant
Portland Community College
Portland, OR
09.2019 - 06.2020
- Received and screened high volume of internal and external communications.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Promotion Information Editor
RebatesMe
Portland, OR
10.2017 - 08.2018
- Coordinated with marketing, communications and curatorial departments to align documentation needs.
- Employed hypertext markup protocols to link reviews throughout copy.
- Create weekly discount advertisements, including advertising pictures, and editing of discount information.
Information Desk Assistant
Portland Community College
Portland, OR
02.2015 - 06.2017
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting academic tutoring check-in process.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Recruitment Specialist
Guangzhou Southern Talent Market
Guangzhou, Guangdong
02.2010 - 05.2012
- Supervised, coached and mentored recruiters to achieve individual and school recruitment targets.
- Established and administered comprehensive student recruitments programs to meet organizational objectives.
- Maintained current calendar of job fairs and employment opportunities in each state.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Education
Bachelor of Arts - Accounting
Washington State University
Vancouver, WA05.2023
Associate of Arts - Business Education
Portland Community College
Portland, OR12.2016
Associate of Arts - Human Resources Management
South China Normal University
Guangzhou, Guangdong06.2010
Skills
- Microsoft Excel, PPT, Access, Word, Outlook
- Account reconciliation expert
- Accounting Applications
- Payroll Processing
- HR policy/procedure development
- Customer service
- Strong interpersonal skills
- Organization
- Fluent in Cantonese, Mandarin, and English
www.linkedin.com/in/joyce-jiaxin-chen-29284810a
Timeline
Staff Accountant
United CPAs & Co., LLC
12.2020 - 01.2023
Tutoring Center Office Assistant
Portland Community College
09.2019 - 06.2020
Promotion Information Editor
RebatesMe
10.2017 - 08.2018
Information Desk Assistant
Portland Community College
02.2015 - 06.2017
Recruitment Specialist
Guangzhou Southern Talent Market
02.2010 - 05.2012
Bachelor of Arts - Accounting
Washington State University
Associate of Arts - Business Education
Portland Community College
Associate of Arts - Human Resources Management
South China Normal University