Joyce K. Wickett
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic. Adept at working unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Senior International Customer Service Professional
UPS Global Freight Forwarding
Eagan , MN
1994.05 - 2024.02
- Identified solutions to facilitate shipments to meet customer deadlines and proactively communicating milestones
- Collaborated with other departments such as sales, dispatch, drivers
- and gateways to ensure optimal customer service experience
- Completed audits of shipments, vendor invoicing, customer invoices, TSA and US CUSTOMS for compliance
- Worked with freight carriers to resolve shipping problems locally, nationally and internationally
- Provided customer with quotes, assisted with international shipping processes including domestic, import and export and customs clearance
- Answered incoming phone and email requests
Direct Care Professional
Rescare Home Healthcare
St. Paul , MN
2005.03 - 2021.10
- Maintained clean and well-organized environment for client happiness and safety.
- planned opportunites for clients to participate in community activites
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- supported clients in completing independent skills of daily living
Education
Bachelor of Arts - Sociology/Criminal Justice
University of Minnesota - Twin Cities
Minneapolis, MN1992-05
Skills
- Problem-Solving
- Interpersonal Communication
- Microsoft Word
- Decision-Making
- Customer Focused
- Self-Directed
- Microsoft Office
- Compliance
- Organization
Leadership
- Co-Chair of Employee Engagement Committee
- Head Election Judge
Interests
Traveling, Hiking, Quilting, volunteering for local charities
Timeline
Direct Care Professional
Rescare Home Healthcare
2005.03 - 2021.10
Senior International Customer Service Professional
UPS Global Freight Forwarding
1994.05 - 2024.02
Bachelor of Arts - Sociology/Criminal Justice
University of Minnesota - Twin Cities
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