Joyce Zervas
Sacramento,CA
Summary
Self-motivated Administrator highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist and Office Manager
H&r Block
Fair Oaks, CA
12.2022 - Current
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
File Reviewer
REMAX Gold Real Estate
Rancho Cordova, CA
10.2016 - 09.2022
- Performed in-depth reviews to check compliance with applicable laws, policies and regulations.
Branch Office Administrator
Bankers Life Insurance Company Of America
Roseville, CA
08.2011 - 10.2016
- Answered customer questions, researched issues and directed visitors to correct office personnel.
- Kept office supplies stocked and equipment in good working order.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Real Estate Broker
Remax Gold Real Estate
Sacramento , CA
01.2006 - 05.2012
- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
Education
High School Diploma -
Sacramento High School
01.1963
Skills
- Excellent interpersonal communications
- Marketing communications
- Promotional marketing and advertising
- Grammar skills
- Bred and raised Boxer Dogs
- Bred and showed Arabian and Morgan Horses
- Owned a World Champion Morgan Pleasure Driving Mare
- Raised Goats for Milk
Additional Information
- I'm looking for an Associate Team Leader position or a Multi Team Leader position that will utilize my strong skills in customer service and Leadership skills.
- My passion is working with Individuals and help them reach and align their goals with the companies expectations.
- My Leadership skills in my previous jobs has prepared me to be an excellent candidate for an MTL or ATL position where I can help the offices and agents grow to the companies expectations.
These are my following reference's:
Cathy Risk
REMAX Gold
916-536-7600
Kristina Cordero
Bankers Life
916-402-9246
Linda Bradford
REMAX Gold
916-536-7641
Joyce Galmeister
REMAX Gold
916-295-4670
Affiliations
- I have volunteered in a Non Profit organization to help the mentally challenged individuals.
- I have volunteered in a Non Profit Animal Rescue organization.
Timeline
Front Desk Receptionist and Office Manager
H&r Block
12.2022 - Current
File Reviewer
REMAX Gold Real Estate
10.2016 - 09.2022
Branch Office Administrator
Bankers Life Insurance Company Of America
08.2011 - 10.2016
Real Estate Broker
Remax Gold Real Estate
01.2006 - 05.2012
High School Diploma -
Sacramento High School
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