Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Joyce Zervas

Sacramento,CA

Summary

Self-motivated Administrator highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist and Office Manager

H&r Block
Fair Oaks, CA
12.2022 - Current
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

File Reviewer

REMAX Gold Real Estate
Rancho Cordova, CA
10.2016 - 09.2022
  • Performed in-depth reviews to check compliance with applicable laws, policies and regulations.

Branch Office Administrator

Bankers Life Insurance Company Of America
Roseville, CA
08.2011 - 10.2016
  • Answered customer questions, researched issues and directed visitors to correct office personnel.
  • Kept office supplies stocked and equipment in good working order.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Real Estate Broker

Remax Gold Real Estate
Sacramento , CA
01.2006 - 05.2012
  • Managed real estate transactions from initiation to closing.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Gave buyers physical and virtual tours of properties.

Education

High School Diploma -

Sacramento High School
01.1963

Skills

  • Excellent interpersonal communications
  • Marketing communications
  • Promotional marketing and advertising
  • Grammar skills
  • Bred and raised Boxer Dogs
  • Bred and showed Arabian and Morgan Horses
  • Owned a World Champion Morgan Pleasure Driving Mare
  • Raised Goats for Milk

Additional Information

  • I'm looking for an Associate Team Leader position or a Multi Team Leader position that will utilize my strong skills in customer service and Leadership skills.
  • My passion is working with Individuals and help them reach and align their goals with the companies expectations.
  • My Leadership skills in my previous jobs has prepared me to be an excellent candidate for an MTL or ATL position where I can help the offices and agents grow to the companies expectations.

These are my following reference's:

Cathy Risk

REMAX Gold

916-536-7600

Kristina Cordero

Bankers Life

916-402-9246

Linda Bradford

REMAX Gold

916-536-7641

Joyce Galmeister

REMAX Gold

916-295-4670

Affiliations

  • I have volunteered in a Non Profit organization to help the mentally challenged individuals.
  • I have volunteered in a Non Profit Animal Rescue organization.

Timeline

Front Desk Receptionist and Office Manager

H&r Block
12.2022 - Current

File Reviewer

REMAX Gold Real Estate
10.2016 - 09.2022

Branch Office Administrator

Bankers Life Insurance Company Of America
08.2011 - 10.2016

Real Estate Broker

Remax Gold Real Estate
01.2006 - 05.2012

High School Diploma -

Sacramento High School
Joyce Zervas