Joyceline Jimenez
Houston,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valet
Sewell Cadillac
04.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about car services we provide.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Key Holder
Kids Empire
01.2024 - 03.2024
- Managed daily transactions, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by reviewing equipment, management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures during the shift and after closing to maintain organized and tidy store.
- Assisted customers in locating specific items as well as play areas they were looking for, quickly resulting in an increase of overall client satisfaction.
Shift Lead
7 Leaves Cafe
03.2023 - 01.2024
- I am able to close and open a store this includes any opening/ closing duties such as closing the register, counting money, doing inventory and being able to help with prepping anything that any shift will need
- I tend to always adding different cleaning tasks during a shift to get it down whenever we have down time or it's just a really slow day
- I always keep everything organized and make sure to have everything up to date
- I worked both locations.
Shift Lead
Salata Holdings, LLC.
08.2023 - 12.2023
Team Member
Salata Salad Bar
09.2022 - 06.2023
- Learned how to do all food prep including hot or cold prep
- Was able to work both in the back and in the front, and register as well
- Was always on top of customer service and got complimented on it as well
- Always did best to keep store clean and tidy.
Team Member
Pokeworks
01.2022 - 08.2022
- I learned the POS system
- I learned back house prep and cleaning
- I learned all the positions in the store
Education
High school diploma -
International H S At Sharpstown
8330 Triola Ln Houston TX 7703606.2023
Skills
- Cashiering
- Cooking
- Organizational Skills
- Food preparation
- Food safety
- Food service
- Shift Management
- Food Handling
- Cleaning Experience
- Cash register
- Guest services
- Barista experience
- Coffee experience
- POS
- Food handling
- Cash handling
- Customer service
- Bilingual
- Microsoft Word
- Microsoft Excel
Certification
- Food Handler, 03/01/24
- Driver's License, 07/01/31
I love to play the piano and i want to learn guitar as well as drums. I love music, all types!
I am a music enthusiast. I love to listen to ALL types of music and study the different types of instruments used. I want to be able to play multiple instruments. So far I can play the piano and i learned to play the ukulele but im not that good. Looking forward to learn guitar and get an electric guitar. I also write music and sing a bit but im not that good.
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Native or Bilingual
French
Limited Working
Timeline
Valet
Sewell Cadillac
04.2024 - Current
Key Holder
Kids Empire
01.2024 - 03.2024
Shift Lead
Salata Holdings, LLC.
08.2023 - 12.2023
Shift Lead
7 Leaves Cafe
03.2023 - 01.2024
Team Member
Salata Salad Bar
09.2022 - 06.2023
Team Member
Pokeworks
01.2022 - 08.2022
High school diploma -
International H S At Sharpstown
- Food Handler, 03/01/24
- Driver's License, 07/01/31
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