Thomas Biju
Fort Worth,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Service Valet
Sewell Cadillac
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Effectivelyvely managed and resolved inquiries for over 100 clients daily.
Online Grocery Associate
Walmart
10.2022 - 06.2023
- Fulfill customer online grocery orders by accurately picking and packing items according to their orders.
- Provide excellent customer service by promptly and politely communicating with customers regarding their orders, substitutions, and any issues that may arise.
- Ensure accuracy and quality of picked items by conducting quality checks, ensuring proper temperature control, and following proper packaging and handling procedures.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Education
BBA - Finance
University of North Texas
Denton, TX12.2026
High School Diploma -
Fossil Ridge High School
Keller, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer satisfaction measurement
Languages
Malayalam
Native or Bilingual
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative/Service Valet
Sewell Cadillac
06.2023 - Current
Online Grocery Associate
Walmart
10.2022 - 06.2023
BBA - Finance
University of North Texas
High School Diploma -
Fossil Ridge High School
- MCAS - Microsoft Certified Application Specialist
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