Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Thomas Biju

Fort Worth,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Service Valet

Sewell Cadillac
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Effectivelyvely managed and resolved inquiries for over 100 clients daily.

Online Grocery Associate

Walmart
10.2022 - 06.2023
  • Fulfill customer online grocery orders by accurately picking and packing items according to their orders.
  • Provide excellent customer service by promptly and politely communicating with customers regarding their orders, substitutions, and any issues that may arise.
  • Ensure accuracy and quality of picked items by conducting quality checks, ensuring proper temperature control, and following proper packaging and handling procedures.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.

Education

BBA - Finance

University of North Texas
Denton, TX
12.2026

High School Diploma -

Fossil Ridge High School
Keller, TX
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer satisfaction measurement

Languages

Malayalam
Native or Bilingual

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative/Service Valet

Sewell Cadillac
06.2023 - Current

Online Grocery Associate

Walmart
10.2022 - 06.2023

BBA - Finance

University of North Texas

High School Diploma -

Fossil Ridge High School

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Thomas Biju