Xaviera Smith
Windsor,CT
Summary
As a competent, loyal, and hard-working employee, I excel at accomplishing tasks independently and collaboratively in a team setting. With a proven track record of achieving goals and delivering results, I consistently strive for excellence. My dedication and strong work ethic contribute effectively to the success of any organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ VALET
Z PARKING
12.2023 - Current
- Dispatch
- Cash handling
- Filing
- Answering phones(taking reservations or etc.)
- Data Entry
- Sanitize
- Finding Cars with locations
- Trainer
- Answered phone and assisted customers with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided assistance to clients
Customer Service Representative
Park 'N Fly
08.2021 - 03.2023
- Dispatch
- Cash handling
- Filing
- Answering phones(taking reservations or etc.)
- Data Entry
- Sanitize
- Finding Cars with locations
- Trainer
- Answered phone and assisted customers with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided assistance to clients
Retail Sales Associate
Faber & CO Dunkin Donuts
08.2019 - 11.2020
- Cleaning
- Customer service
- Cash handling
- Prep food
- Make food at the sandwich station
- Worked 3 locations
Assistant Manager/Receptionist/Sales Associate
Safeguard security & surveillence
04.2019 - 06.2019
- Hiring new staff
- Filing
- Answering phones
- Supervising office
- Recreate papers
- Selling alarm systems/ medical button
Customer Service
Executive Parking
12.2018 - 01.2019
- Customer service
- Data Entry
- Dispatch
- Filing
- Parking cars
Front Desk Agent
Candlewood Suites
06.2018 - 08.2018
- Checking people in the hotel, Taking customer service calls, run payments for rooms.
Cashier/Customer Service
Dunkin' Brands
08.2017 - 06.2018
- Cleaning
- Customer service
- Cashing people out at the register
- Prep food
- Make food at the sandwich station
Customer Service Representative
From You Flowers LLC
05.2017 - 04.2018
- Working as a 3rd party to sell flowers.
- Solve problems if anything goes wrong with customers order.
Logistics Processor
Nordstrom
10.2016 - 01.2017
- Receive and unload freight
- Fulfill customer orders from store
- Meet and/or exceed delivery shipping expectations
- Provided general support to store, setup special events, markdowns
Sales Associate/Key Holder/Assistant Manager
Swarovski
12.2015 - 01.2017
- Make schedule
- Setting up floor sets
- Trying to get customers to buy the items
- Data entry
- Customer service
Boys and Girls Club
Hartford
06.2014 - 08.2015
- Supervised children (ages6-12)
- Played Games with the children
- Read to them
- Went on field trips(museum, amusement parks)
- Helped them with their homework
Boys and Girls Club
Hartford
07.2013 - 08.2013
- Supervise children
- Data Entry
Boys and Girls Club
Hartford
07.2012 - 08.2012
- Greeted people
Education
High school diploma - General studies
Cromwell High School
CT06.2015
Skills
- Customer Service
- Retail Sales
- Filing
- Answering Phones
- Data Entry
- Crew Member
- Customer Care
- Customer Support
- Call Center
- Guest Services
- Logistics
- Cash Handling
- Valet Parking
- Surveillance
- Assistant Manager Experience
- Security
- Marketing
- Windows
- Hotel experience
- CRM software
- Typing
- Order entry
- Supervising experience
- Dispatching
- Documentation review
- Microsoft Access
- Care plans
- Childcare
- Google Docs
- Driving
- Dietary aide experience
- Meal preparation
- Food service
- Computer Networking
- Talent acquisition
- Recruiting
- PCA
- Caregiving
- Cleaning
- Senior care
- Cash register
- Communication skills
- Computer skills
- Guest services
- Scripting
Certification
Driver's License
Timeline
Customer Service Representative/ VALET
Z PARKING
12.2023 - Current
Customer Service Representative
Park 'N Fly
08.2021 - 03.2023
Retail Sales Associate
Faber & CO Dunkin Donuts
08.2019 - 11.2020
Assistant Manager/Receptionist/Sales Associate
Safeguard security & surveillence
04.2019 - 06.2019
Customer Service
Executive Parking
12.2018 - 01.2019
Front Desk Agent
Candlewood Suites
06.2018 - 08.2018
Cashier/Customer Service
Dunkin' Brands
08.2017 - 06.2018
Customer Service Representative
From You Flowers LLC
05.2017 - 04.2018
Logistics Processor
Nordstrom
10.2016 - 01.2017
Sales Associate/Key Holder/Assistant Manager
Swarovski
12.2015 - 01.2017
Boys and Girls Club
Hartford
06.2014 - 08.2015
Boys and Girls Club
Hartford
07.2013 - 08.2013
Boys and Girls Club
Hartford
07.2012 - 08.2012
High school diploma - General studies
Cromwell High School
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