Joycelyn Atchoe
Lewisville ,TX
Summary
Medical Coding and Billing Specialist with excellent communication, patient care skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Benefits Center Agent
Human Coalition
Plano, TX
05.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Answer inbound calls, Make outbound calls, utilize the CRM database, listen attentively, set appointments.
- Sales force skills
C/Mechanic
Army Reserved
03.2019 - Current
- Maintained military vehicles weekly, monthly and yearly maintenance, fix any vehicle discrepancies and keeps detailed logs for all services provided.
Medical Biller and Coder Externship
Central Health Chiropractic
12.2021 - 02.2022
- Processed patient insurance adjustments, preauthorization for insurance eligibility, tracked payment history corresponding with insurance company, outbound phone calls to patients, coding and processed payment on patient accounts, verified patient insurance policy and informed patients of payment responsibility after deductions, adhered to HIPAA Guidelines by protecting patient information.
Customer Service Representative
Online Pick-up, Walmart
04.2020 - 07.2021
- Collected list of items for customer’s online orders, reviewed orders before delivery, uploaded and unloaded for customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Child Care Provider
Child Care Carriers
01.2019 - 08.2019
- Supervised students at public schools after school programs, maintained safety for each child and provided engaging activates.
Education
High school diploma or GED - undefined
Medical Coding and Billing Specialist - undefined
The College of Health Care Professions
Fort Worth, TXSkills
- Billing
- Coding
- Collection/Reimbursements
- 10-key
- Typing
- Data Entry
- Microsoft Programs
- Telephone Etiquette
- Appointment Scheduling
- Multi-line Phone Skills
- ICD-10, CPT & HCPCS
- OSHA Compliance
- HIPAA Compliance
- Front Desk Reception
- Insurance Verifications
- Charting
- Documentation
- Eligibility Benefits
- Referrals/Prior Authorization
- Electronic Health Records (EHR)
- Health Information Management
- Insurance Billing
- Medical Terminology
Timeline
Benefits Center Agent
Human Coalition
05.2023 - Current
Medical Biller and Coder Externship
Central Health Chiropractic
12.2021 - 02.2022
Customer Service Representative
Online Pick-up, Walmart
04.2020 - 07.2021
C/Mechanic
Army Reserved
03.2019 - Current
Child Care Provider
Child Care Carriers
01.2019 - 08.2019
High school diploma or GED - undefined
Medical Coding and Billing Specialist - undefined
The College of Health Care Professions